package cn.ksource.web.controller.business.pages.incident;

import cn.ksource.beans.SC_PARTNER_CUSTOMER_INFO;
import cn.ksource.beans.SC_SERVCE_CATEGORY;
import cn.ksource.beans.SC_WORKFLOW_INCIDENT;
import cn.ksource.beans.WORKFLOW_BASE;
import cn.ksource.core.page.PageInfo;
import cn.ksource.core.util.*;
import cn.ksource.core.web.SysInfo;
import cn.ksource.core.web.SysInfoMsg;
import cn.ksource.core.web.WebUtil;
import cn.ksource.web.Constants;
import cn.ksource.web.facade.customermanage.CustomerManageFacade;
import cn.ksource.web.facade.incident.IncidentFacade;
import cn.ksource.web.facade.order.OrderFacade;
import cn.ksource.web.service.DataDictionaryService;
import cn.ksource.web.service.message.MessageService;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.stereotype.Controller;
import org.springframework.ui.Model;
import org.springframework.web.bind.annotation.PathVariable;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.bind.annotation.RequestMethod;
import org.springframework.web.servlet.ModelAndView;

import javax.annotation.Resource;
import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;
import java.util.ArrayList;
import java.util.HashMap;
import java.util.List;
import java.util.Map;
/**
 * 日常运维--事件管理控制器
 * @note:
 * @version
 * @author sxj
 * @date June 28, 2016 10:35:44 AM
 */
@Controller
@RequestMapping("/business/pages/incident")
public class IncidentController {

	@Autowired
	private IncidentFacade incidentFacade;

	@Autowired
	private MessageService messageService;

	@Autowired
	private DataDictionaryService dataDictionaryService;

	@Autowired
	private OrderFacade orderFacade;

	@Resource
	private CustomerManageFacade customerFacade;

	/**
	 * 服务台创建事件页面
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping(value="addIncidentForDesk", method=RequestMethod.GET)
	public ModelAndView addIncidentForService(HttpServletRequest request, HttpServletResponse response) {
		ModelAndView view = new ModelAndView("/business/pages/incident/addIncidentForDesk");

		//查询事件类型数据字典
		List<Map> types = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_TYPE);
		//取得事件类型的第一条数据
		if(null!=types && types.size()>0) {
			Map type = types.get(0);
			view.addObject("typeId", type.get("DATAKEY"));
			view.addObject("typeName", type.get("DATAVALUE"));
		}
		//查询申报方式数据字典
		List<Map> ways = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_APPLY_TYPE);
		//取得申报方式的第一条数据
		if(null!=ways && ways.size()>0) {
			Map way = ways.get(0);
			view.addObject("wayId", way.get("DATAKEY"));
			view.addObject("wayName", way.get("DATAVALUE"));
		}
		//查询事件来源数据字典
		List<Map> froms = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_SOURCE);
		//取得事件来源的第一条数据
		if(null!=froms && froms.size()>0) {
			Map from = froms.get(0);
			view.addObject("fromId", from.get("DATAKEY"));
			view.addObject("fromName", from.get("DATAVALUE"));
		}

		//查询事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		view.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		view.addObject("eventDg", eventDg);


		//查询事件影响力
		view.addObject("types", types);
		view.addObject("ways", ways);
		view.addObject("froms", froms);

		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		view.addObject("customers", cusList);
		Long currentTime = DateUtil.getCurrentDate14();
		view.addObject("start_time", currentTime);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","1");
		Map map = incidentFacade.getOrderNum(params);
		view.addObject("data", map);
		return view;
	}

	/**
	 * 通过服务目录查询所有的分配人员
	 */
	@RequestMapping("users.html")
	public ModelAndView queryUsers(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/users");
		//查询所有的服务目录指定人员，所有客服人员，所有远程技术支持人员，所有一线技术支持，所有二线技术支持，所有三线技术支持
		String serviceListId = request.getParameter("serivceListId");

		String flowId = request.getParameter("flowId");

		String customerId = request.getParameter("customerId");

		Map users = new HashMap();
		if(StringUtil.notEmpty(serviceListId) && serviceListId.split("-").length==3 && StringUtil.notEmpty(customerId)) {
			users = incidentFacade.users(serviceListId.split("-")[2],flowId,customerId);
		}
		modelAndView.addObject("user", users);
		return modelAndView;
	}

	/**
	 * 跳转到关联设备信息页面
	 */
	@RequestMapping("linkDevice.html")
	public ModelAndView linkDevice(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/linkDevice");
		String ciIds = request.getParameter("ciIds");

		String customerid = request.getParameter("customerid");
		String subCustomerId = request.getParameter("subCustomerId");
		String subCustomerName = incidentFacade.getCustomerName(customerid,subCustomerId);
		modelAndView.addObject("subCustomerName", subCustomerName);
		modelAndView.addObject("ciIds", ciIds);
		return modelAndView;
	}


	/**
	 * 跳转到处理事件的关联工单页面
	 */
	@RequestMapping("dealLinkDevice.html")
	public ModelAndView dealLinkDevice(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/dealLinkDevice");
		String flowId = request.getParameter("flowId");
		List<Map> devices = incidentFacade.queryDevices(flowId);
		if(null!=devices && devices.size()>0) {
			StringBuilder builder = new StringBuilder();
			for(Map device : devices) {
				String ciId = ConvertUtil.obj2StrBlank(device.get("ID"));
				builder.append(ciId).append("-");
			}
			builder.deleteCharAt(builder.length()-1);
			String ciIds = builder.toString();
			modelAndView.addObject("ciIds", ciIds);
		}

		WORKFLOW_BASE base = new WORKFLOW_BASE(flowId).getInstanceById();
		modelAndView.addObject("customerid", base.getCustomer_id());
		modelAndView.addObject("subCustomerId", base.getSub_customer_id());

		return modelAndView;
	}



	/**
	 * 查询关联设备
	 */
	@RequestMapping("deviceList.html")
	public ModelAndView deviceList(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/deviceList");


		List devices = incidentFacade.queryLinkDevice(request);
		modelAndView.addObject("devices", devices);
		return modelAndView;
	}

	/**
	 * 查询关联工单
	 */
	@RequestMapping("linkOrder.html")
	public ModelAndView linkOrder(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/linkOrder");

		List<Map> list=new ArrayList<Map>();
		for(String key : Constants.mapWORKFLOW_BASE_BUSINESS_TYPE.keySet()){
			Map map=new HashMap();
			map.put("id",key);
			map.put("text",Constants.mapWORKFLOW_BASE_BUSINESS_TYPE.get(key));
			list.add(map);
		}
		modelAndView.addObject("businessTypes", list);

		return modelAndView;
	}


	/**
	 * 查询关联工单
	 */
	@RequestMapping("orderList.html")
	public ModelAndView orderList(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/orderList");
		List orders = incidentFacade.queryLinkOrder(request);
		modelAndView.addObject("orders", orders);
		return modelAndView;
	}


	/**
	 * 服务台创建事件提交
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping(value="addIncidentForDesk.html", method=RequestMethod.POST)
	public ModelAndView addIncidentForDeskSubmit(HttpServletRequest request, HttpServletResponse response,SC_WORKFLOW_INCIDENT sc_workflow_incident) {
		Map map = incidentFacade.saveIncident(request,sc_workflow_incident);
		String result = ConvertUtil.obj2StrBlank(map.get("result"));
		String nouser = ConvertUtil.obj2StrBlank(map.get("nouser"));
		String incidentId = ConvertUtil.obj2StrBlank(map.get("incidentId"));

		SysInfoMsg msg = (SysInfoMsg)map.get("msg");
		String type = request.getParameter("type");
		if(result.equals("1")) {
			if(type.equals("1")) {
				ModelAndView modelAndView = new ModelAndView("/business/pages/incident/success");
				modelAndView.addObject("type", type);
				modelAndView.addObject("incidentId", incidentId);
				modelAndView.addObject("sysInfo", "Success");
				modelAndView.addObject("message", "操作成功");
				modelAndView.addObject("info", msg);
				return modelAndView;
			} else if (type.equals("2")) {
				ModelAndView modelAndView = new ModelAndView("redirect:/business/pages/incident/endTask.html?incidentId="+incidentId);
				return modelAndView;
			} else if (type.equals("3")) {
				ModelAndView modelAndView = new ModelAndView("redirect:/business/pages/incident/closeReason.html?incidentId="+incidentId);
				return modelAndView;
			}
		}else{
			if(nouser.equals("1")){
				return WebUtil.sysInfoPage(request, "分派的组/角色下没有人员",
						"",
						SysInfo.Error,"");
			}else{
				return WebUtil.sysInfoPage(request, "操作失败！",
						"",
						SysInfo.Error,"");
			}
		}
		return null;
	}

	/**
	 * 跳转到填写结局方案页面
	 */
	@RequestMapping(value="endTask.html",method=RequestMethod.GET)
	public ModelAndView endTask(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/endTask");

		//查询解决方式数据字典
		List ways = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.RESOLVE_WAY);
		modelAndView.addObject("ways", ways);

		return modelAndView;
	}

	/**
	 * 结果方案提交
	 */
	@RequestMapping(value="endTask.html",method=RequestMethod.POST)
	public ModelAndView doEndTask(HttpServletRequest request,HttpServletResponse response) {
		incidentFacade.doEndTask(request);
		String orderId = request.getParameter("incidentId");

		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/rechange");
		modelAndView.addObject("orderId", orderId);
		modelAndView.addObject("bustype", Constants.WORKFLOW_BASE_BUSINESS_TYPE_INCIDENT);

		return modelAndView;
	}

	/**
	 * 跳转到填写结局方案页面
	 */
	@RequestMapping(value="rechange.html",method=RequestMethod.GET)
	public ModelAndView rechange(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/rechange");


		return modelAndView;
	}

	/**
	 * 结果方案提交
	 */
	@RequestMapping(value="rechange.html",method=RequestMethod.POST)
	public ModelAndView rechangesubmit(HttpServletRequest request,HttpServletResponse response) {
		return WebUtil.sysInfoPage(request, "操作成功！",
                "window.top.hideDialog('6');",
                SysInfo.Success,"/business/pages/incident/myIncident.html",null);


	}



	/**
	 * 跳转到关闭原因界面
	 */
	@RequestMapping("closeReason.html")
	public ModelAndView closeReason(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/closeReason");
		//查询关闭原因数据字典
		List reasons = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.CLOSE_REASON);
		modelAndView.addObject("reasons", reasons);
		return modelAndView;
	}


	/**
	 * 关闭事件提交
	 */
	@RequestMapping(value="closeReason.html",method=RequestMethod.POST)
	public ModelAndView doCloseReason(HttpServletRequest request,HttpServletResponse response) {
		incidentFacade.doCloseReason(request);

		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/success");
		modelAndView.addObject("type", 1);
		modelAndView.addObject("sysInfo", "Success");
		modelAndView.addObject("message", "操作成功");
		return modelAndView;

	}


	/**
	 * 选择重复事件
	 */
	@RequestMapping("selectIncident.html")
	public ModelAndView selectIncident(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/selectIncident");

		String incidentId = request.getParameter("incidentId");

		modelAndView.addObject("incidentId", incidentId);
		return modelAndView;
	}

	/**
	 * 所有事件页面
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping(value="incidentList.html", method=RequestMethod.GET)
	public ModelAndView incidentList(HttpServletRequest request, HttpServletResponse response) {
		ModelAndView view = new ModelAndView("/business/pages/incident/incidentList");

		//查询工单数量，通过类型判断查询那种类型的数量
		Map msgCount = incidentFacade.queryIncidentCount(request);

		System.out.println(JsonUtil.map2Json(msgCount));

		view.addObject("c", msgCount);


		//查询事件类型数据字典
		List types = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_TYPE);

		view.addObject("types", types);
		//查询该加盟商的事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		view.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		view.addObject("eventDg", eventDg);
		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		view.addObject("customers", cusList);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","1");
		Map map = incidentFacade.getOrderNum(params);
		view.addObject("data", map);
		return view;
	}



	/**
	 * 查询工单列表
	 */
	@RequestMapping(value="incidentData.html",method=RequestMethod.POST)
	public ModelAndView qdata(HttpServletRequest request,PageInfo pageInfo) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/incidentData");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		PageInfo info = incidentFacade.queryIncidentOrderList(pageInfo,params);
		modelAndView.addObject("orderList", info);
		return modelAndView;
	}



	/**
	 * 查询工单总数量
	 */
	@RequestMapping(value="incidentCount.html",method=RequestMethod.POST)
	public void qcount(HttpServletRequest request,HttpServletResponse response) {
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		int count = incidentFacade.queryIncidentOrderCount(params);
		WebUtil.write(response, String.valueOf(count));
	}

	/**
	 * 跳转到我的事件列表
	 */
	@RequestMapping("myIncident.html")
	public ModelAndView myIncident(HttpServletRequest request) {
		ModelAndView view = new ModelAndView("/business/pages/incident/myIncident");

		Map num = orderFacade.queryOrderCountByCate(request, Constants.WORKFLOW_BASE_BUSINESS_TYPE_INCIDENT.toString());

		view.addObject("num", num);


		//查询事件类型数据字典
		List types = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_TYPE);

		view.addObject("types", types);
		//查询该加盟商的事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		view.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		view.addObject("eventDg", eventDg);
		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		view.addObject("customers", cusList);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","2");
		Map map = incidentFacade.getOrderNum(params);

		view.addObject("data", map);
		return view;
	}


	/**
	 * 查询我的事件列表
	 */
	@RequestMapping("myIncidentData.html")
	public ModelAndView myIncidentData(HttpServletRequest request,PageInfo pageInfo) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/myIncidentData");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		PageInfo info = incidentFacade.queryMyIncidentData(pageInfo,params);
		modelAndView.addObject("orders", info);
		return modelAndView;
	}

	/**
	 * 查询我的事件数量
	 */
	@RequestMapping("myIncidentCount.html")
	public void myIncidentCount(HttpServletRequest request,HttpServletResponse response) {
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		int count = incidentFacade.queryMyIncidentCount(params);
		WebUtil.write(response, String.valueOf(count));
	}

	/**
	 * 所有工单池
	 */
	@RequestMapping("incidentpool.html")
	public ModelAndView incidentpool(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/incidentpool");
		//查询工单数量，通过类型判断查询那种类型的数量
		Map msgCount = incidentFacade.queryincidentpoolCount(request);

		System.out.println(JsonUtil.map2Json(msgCount));

		modelAndView.addObject("c", msgCount);
		//查询工单类型
		Map<String, String> state = Constants.mapWORKFLOW_BASE_BUSINESS_TYPE;
		List ways = new ArrayList();
		for (Map.Entry<String, String> entry : state.entrySet()) {
			String key = entry.getKey();
			String value = entry.getValue();
			Map map = new HashMap();
			map.put("typeId", key);
			map.put("typeName", value);
			ways.add(map);
		}
		modelAndView.addObject("types", ways);
		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		modelAndView.addObject("customers", cusList);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("type","1");
		Map map = incidentFacade.getOrderNum(params);

		modelAndView.addObject("data", map);

		return modelAndView;
	}


	/**
	 * 查询工单池数据
	 */
	@RequestMapping("incidentpoolData.html")
	public ModelAndView incidentpoolData(HttpServletRequest request,PageInfo pageInfo) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/incidentpoolData");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		PageInfo orderList = incidentFacade.incidentpoolData(pageInfo,params);

		modelAndView.addObject("orders", orderList);
		return modelAndView;
	}

	/**
	 * 查询工单池数据
	 */
	@RequestMapping("incidentpoolCount.html")
	public void incidentpoolCount(HttpServletRequest request,HttpServletResponse response) {
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		int count = incidentFacade.incidentpoolCount(params);
		WebUtil.write(response, String.valueOf(count));
	}

	/**
	 * 跳转到我的工单池页面
	 */
	@RequestMapping("myincidentpool.html")
	public ModelAndView myincidentpool(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/myincidentpool");
		String type = request.getParameter("type");
		//查询工单数量，通过类型判断查询那种类型的数量
		Map msgCount = incidentFacade.querymyincidentpoolCount(request);

		System.out.println(JsonUtil.map2Json(msgCount));

		modelAndView.addObject("c", msgCount);
		//查询工单类型
		Map<String, String> state = Constants.mapWORKFLOW_BASE_BUSINESS_TYPE;
		List ways = new ArrayList();
		for (Map.Entry<String, String> entry : state.entrySet()) {
			String key = entry.getKey();
			String value = entry.getValue();
			Map map = new HashMap();
			map.put("typeId", key);
			map.put("typeName", value);
			if(key.equals(type)) {
				map.put("checked", 1);
			} else {
				map.put("checked", 2);
			}
			ways.add(map);
		}
		modelAndView.addObject("types", ways);
		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		modelAndView.addObject("customers", cusList);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","2");
		Map map = incidentFacade.getOrderNum(params);
		modelAndView.addObject("data", map);
		return modelAndView;
	}

	/**
	 * 查询我的工单池数据
	 */
	@RequestMapping("myincidentpoolData.html")
	public ModelAndView myincidentpoolData(HttpServletRequest request,PageInfo pageInfo) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/myincidentpoolData");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		PageInfo orderList = incidentFacade.myincidentpoolData(pageInfo,params);

		modelAndView.addObject("orders", orderList);
		return modelAndView;
	}

	/**
	 * 查询我的工单池数据
	 */
	@RequestMapping("myincidentpoolCount.html")
	public void myincidentpoolCount(HttpServletRequest request,HttpServletResponse response) {
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		int count = incidentFacade.myincidentpoolCount(params);
		WebUtil.write(response, String.valueOf(count));
	}


	/**
	 * 跳转到事件流转记录页面
	 */
	@RequestMapping("lcRecord.html")
	public ModelAndView lczRecord(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/lcRecord");
		String flowId = request.getParameter("flowId");
		List<Map> lzs = incidentFacade.incidentLzRecord(flowId);
		modelAndView.addObject("lzs", lzs);
		return modelAndView;
	}


	/**
	 * 跳转到工单处理页面
	 * @param request
	 * @return
	 */
	@RequestMapping("incidentDeal.html")
	public ModelAndView incidentDeal(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/incidentDeal");

		//查询事件基本信息
		String orderId = request.getParameter("orderId");
		String flowId = request.getParameter("flowId");

		//通过工单编号查询工单基本信息
		Map baseMsg = incidentFacade.queryIncidentBaseMsg(orderId);

		modelAndView.addObject("baseMsg", baseMsg);
		modelAndView.addObject("orderId", orderId);
		modelAndView.addObject("flowId", flowId);


		//List<Map> lzs = incidentFacade.incidentLzRecord(flowId);

		//查询要求响应时间和实际响应时间
		long create_time = ConvertUtil.obj2Long(baseMsg.get("CREATE_TIME"));

		String answer_time = ConvertUtil.obj2StrBlank(baseMsg.get("ANSWER_TIME"));
		if(!StringUtil.notEmpty(answer_time)) {
			answer_time =  DateUtil.getCurrentDate14().toString();
		}
		String request_answer_time = ConvertUtil.obj2StrBlank(baseMsg.get("REQUEST_ANSWER_TIME"));
		String answer_timeout = ConvertUtil.obj2StrBlank(baseMsg.get("ANSWER_TIMEOUT"));
		//计算第一次响应时间和创建事件的事件差 将时间差转化为分钟
		long seconds = DateUtil.getSecondsFormDate2Date(create_time, ConvertUtil.obj2Long(answer_time));

		//将秒转化为分钟
		double sjxysj = NumberUtil.div(ConvertUtil.obj2Double(seconds), ConvertUtil.obj2Double(60), 1);

		baseMsg.put("sjxysj", sjxysj);


		if(answer_timeout.equals("2")) {
			//计算时间走动长度
			double a1 = NumberUtil.mul(ConvertUtil.obj2Double(seconds), ConvertUtil.obj2Double(150));
			double a2 = NumberUtil.mul(ConvertUtil.obj2Double(request_answer_time), ConvertUtil.obj2Double(60));

			double xyWidth = NumberUtil.div(a1, a2);
			if(xyWidth>150) {
				xyWidth = 150;
				baseMsg.put("ANSWER_TIMEOUT", 1);
			}
			baseMsg.put("xyWidth", xyWidth);
		} else {
			baseMsg.put("xyWidth", 150);
		}



		//处理超时操作
		//1.判断当前工单有没有解决时间，如果有解决时间 说明已完成，如果没有解决时间 说明未完成
		String resolveTime = ConvertUtil.obj2StrBlank(baseMsg.get("RESOLVE_TIME"));
		if(!StringUtil.notEmpty(resolveTime)) {
			resolveTime = DateUtil.getCurrentDate14().toString();
		}


		//计算实际用了多长时间
		String request_deal_time = ConvertUtil.obj2StrBlank(baseMsg.get("REQUEST_DEAL_TIME"));
		String deal_timeout = ConvertUtil.obj2StrBlank(baseMsg.get("DEAL_TIMEOUT"));

		//计算第解决时间和创建事件的事件差 将时间差转化为小时
		long jjSeconds = DateUtil.getSecondsFormDate2Date(create_time, ConvertUtil.obj2Long(resolveTime));

		//将秒转化为小时
		double sjjjsj = NumberUtil.div(ConvertUtil.obj2Double(jjSeconds), ConvertUtil.obj2Double(3600), 2);

		baseMsg.put("sjjjsj", sjjjsj);



		if(deal_timeout.equals("2")) {
			//计算时间走动长度
			double a1 = NumberUtil.mul(ConvertUtil.obj2Double(jjSeconds), ConvertUtil.obj2Double(150));
			double a2 = NumberUtil.mul(ConvertUtil.obj2Double(request_deal_time), ConvertUtil.obj2Double(3600));

			double jjWidth = NumberUtil.div(a1, a2);
			if(jjWidth>150) {
				jjWidth = 150;
				baseMsg.put("DEAL_TIMEOUT", 1);
			}
			baseMsg.put("jjWidth", jjWidth);
		} else {
			baseMsg.put("jjWidth", 150);
		}


		//modelAndView.addObject("lzs", lzs);
		return modelAndView;
	}

	/**
	 * 工单确认
	 */
	@RequestMapping("orderConfirm.html")
	public ModelAndView orderConfirm(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/orderConfirm");
		String incidentId = request.getParameter("incidentId");
		Map incident = new SC_WORKFLOW_INCIDENT(incidentId).getBeanMapById();
		modelAndView.addObject("incident", incident);
		return modelAndView;
	}

	/**
	 * 执行工单确认
	 */
	@RequestMapping("doConfirm.html")
	public void doConfirm(HttpServletRequest request,HttpServletResponse response) {

		String result = incidentFacade.doOrderConfirm(request);
		WebUtil.write(response, result);
	}


	/**
	 * 查询事件基本信息
	 */
	@RequestMapping("incidentBaseMsg.html")
	public ModelAndView incidentBaseMsg(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/incidentBaseMsg");
		String orderId = request.getParameter("orderId");
		//通过工单编号查询工单基本信息
		Map baseMsg = incidentFacade.queryIncidentBaseMsg(orderId);

		modelAndView.addObject("baseMsg", baseMsg);
		return modelAndView;
	}

	/**
	 * 跳转编辑事件基本信息页面
	 */
	@RequestMapping("editIncident.html")
	public ModelAndView editIncident(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/editIncident");
		String id = request.getParameter("id");
		Map baseMsg = incidentFacade.queryIncidentBaseMsg(id);

		//查询事件类型数据字典
		List types = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_TYPE);
		//查询申报方式数据字典
		List ways = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_APPLY_TYPE);
		//查询事件来源数据字典
		List froms = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_SOURCE);


		//查询事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		modelAndView.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		modelAndView.addObject("eventDg", eventDg);


		//查询该加盟商的事件影响力

		modelAndView.addObject("types", types);
		modelAndView.addObject("ways", ways);
		modelAndView.addObject("froms", froms);

		modelAndView.addObject("baseMsg", baseMsg);

		return modelAndView;
	}

	/**
	 * 执行事件基本信息操作功能
	 */
	@RequestMapping(value="updateIncident.html",method=RequestMethod.POST)
	public ModelAndView updateIncident(HttpServletRequest request,HttpServletResponse response,SC_WORKFLOW_INCIDENT incident) {
		String id = request.getParameter("id");
		String result = incidentFacade.updateIncidentMsg(request,incident);
		return WebUtil.sysInfoPage(request, "操作成功！",
                "window.top.location.reload(true);",
                SysInfo.Success,"");
	}



	/**
	 * 查询事件处理记录
	 */
	@RequestMapping("dealRecord.html")
	public ModelAndView dealRecord(HttpServletRequest request,HttpServletResponse response) {

		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/dealRecord");

		return modelAndView;
	}

	/**
	 * 查询事件处理记录
	 */
	@RequestMapping("recordData.html")
	public ModelAndView queryRecord(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/recordData");
		String flowId = request.getParameter("flowId");
		List records = new ArrayList();
		if(StringUtil.notEmpty(flowId)) {
			records = incidentFacade.queryDealRecord(flowId);
			System.out.println(JsonUtil.list2Json(records));
			modelAndView.addObject("records",records);
		}

		String userId = WebUtil.getLoginedUserId(request);
		modelAndView.addObject("userId", userId);

		return modelAndView;
	}



	/**
	 * 添加事件处理记录
	 */
	@RequestMapping(value="addRecord.html",method=RequestMethod.GET)
	public ModelAndView addRecord(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/addRecord");

		String recordId = request.getParameter("recordId");

		Map record = new HashMap();
		if(StringUtil.notEmpty(recordId)) {
			record = incidentFacade.queryRecord(recordId);
			String deal_content=ConvertUtil.obj2StrBlank(record.get("DEAL_CONTENT"));
			record.put("DEAL_CONTENT",deal_content.replace("增加记录：",""));
		}

		modelAndView.addObject("record", record);
		return modelAndView;
	}


	/**
	 * 保存处理记录
	 */
	@RequestMapping(value="addRecord.html",method=RequestMethod.POST)
	public ModelAndView saveRecord(HttpServletRequest request,HttpServletResponse response) {
		String recordId = request.getParameter("recordId");
		if(StringUtil.notEmpty(recordId)) {
			//更新操作
			boolean result = incidentFacade.updateRecord(request);
		} else {
			//新增操作
			boolean result = incidentFacade.saveRecord(request);
		}
		return WebUtil.sysInfoPage(request, "操作成功！",
                "window.top.document.getElementById('recordIframe').contentWindow.queryRecord();window.top.hideDialog('0');",
                SysInfo.Success,"");
	}


	/**
	 * 删除处理记录
	 */
	@RequestMapping("delRecord.html")
	public void delRecord(HttpServletRequest request,HttpServletResponse response) {
		boolean result = incidentFacade.deleteRecord(request);
		String flag = "1";
		if(!result) {
			flag = "2";
		}
		WebUtil.write(response, flag);
	}

	/**
	 * 查询关联设备
	 */
	@RequestMapping("devices.html")
	public ModelAndView devices(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/devices");

		//查询关联设备
		String orderId = request.getParameter("orderId");
		String flowId = request.getParameter("flowId");

		List devices = incidentFacade.queryDevices(flowId);
		modelAndView.addObject("devices", devices);

		modelAndView.addObject("orderId", orderId);
		modelAndView.addObject("flowId", flowId);
		String type=request.getParameter("type");
		if(StringUtil.notEmpty(type)){
		    modelAndView.addObject("type",type);
        }
		return modelAndView;
	}

	/**
	 * 保存关联设备
	 */
	@RequestMapping("saveLinkDevices.html")
	public void saveLinkDevices(HttpServletRequest request,HttpServletResponse response) {
		String deviceIds = request.getParameter("deviceIds");
		boolean result = false;
		if(StringUtil.notEmpty(deviceIds)) {
			String flowId = request.getParameter("flowId");
			result = incidentFacade.addLinkDeivces(flowId, deviceIds.split(","));
		}
		WebUtil.write(response, result?"1":"2");

	}

	/**
	 * 删除关联设备
	 */
	@RequestMapping("delLinkDevice.html")
	public void delLinkDevice(HttpServletRequest request,HttpServletResponse response) {
		String linkId = request.getParameter("linkId");
		boolean result = incidentFacade.deleteLinkDevices(linkId);
		String flag = "1";
		if(!result) {
			flag = "2";
		}
		WebUtil.write(response, flag);
	}


	/**
	 * 查询关联工单
	 */
	@RequestMapping("orders.html")
	public ModelAndView orders(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/orders");
		//查询关联工单
		String flowId = request.getParameter("flowId");
		List orders = incidentFacade.queryOrders(flowId);
		modelAndView.addObject("orders", orders);
		modelAndView.addObject("flowId", flowId);
		modelAndView.addObject("userId", WebUtil.getLoginedUserId(request));
		return modelAndView;
	}


	/**
	 * 跳转到关联工单界面
	 */
	@RequestMapping("dealLinkOrder.html")
	public ModelAndView dealLinkOrder(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/dealLinkOrder");

		String flowId = request.getParameter("flowId");
		WORKFLOW_BASE base = new WORKFLOW_BASE(flowId).getInstanceById();

		modelAndView.addObject("customerId", base.getCustomer_id());
		modelAndView.addObject("orderId", base.getBusiness_id());


		List<Map> orders = incidentFacade.queryOrders(flowId);
		if(null!=orders && orders.size()>0) {
			StringBuilder builder = new StringBuilder();
			for(Map order : orders) {
				String businessId = ConvertUtil.obj2StrBlank(order.get("ID"));
				builder.append(businessId).append("-");
			}
			builder.deleteCharAt(builder.length()-1);
			String orderIds = builder.toString();
			modelAndView.addObject("orderIds", orderIds);
		}

		List<Map> list=new ArrayList<Map>();
		for(String key : Constants.mapWORKFLOW_BASE_BUSINESS_TYPE.keySet()){
			Map map=new HashMap();
			map.put("id",key);
			map.put("text",Constants.mapWORKFLOW_BASE_BUSINESS_TYPE.get(key));
			list.add(map);
		}
		modelAndView.addObject("businessTypes", list);
		modelAndView.addObject("flowId", flowId);
		return modelAndView;
	}



	/**
	 * 删除关联设备
	 */
	@RequestMapping("delLinkOrder.html")
	public void delLinkOrder(HttpServletRequest request,HttpServletResponse response) {
		String linkId = request.getParameter("linkId");
		boolean result = incidentFacade.deleteLinkOrder(linkId);
		String flag = "1";
		if(!result) {
			flag = "2";
		}
		WebUtil.write(response, flag);
	}

	/**
	 * 跳转到文档附件页面
	 */
	@RequestMapping("files.html")
	public ModelAndView files(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/files");

		//获取当前登录人ID
		String userId = WebUtil.getLoginedUserId(request);
		modelAndView.addObject("userId", userId);
		return modelAndView;
	}

	/**
	 * 查询文档附件
	 */
	@RequestMapping("filesData.html")
	public ModelAndView filesData(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/incidentFilesData");
		//查询所有的文档附件
		String flowId = request.getParameter("flowId");
		List files = incidentFacade.queryFiles(flowId);
		modelAndView.addObject("files", files);
		String userId = WebUtil.getLoginedUserId(request);
		modelAndView.addObject("userId", userId);
		return modelAndView;
	}



	/**
	 * 删除附件
	 */
	@RequestMapping("delFile.html")
	public void delFile(HttpServletRequest request,HttpServletResponse response) {
		String fileId = request.getParameter("fileId");
		boolean result = incidentFacade.deleteFile(fileId);
		String flag = "1";
		if(!result) {
			flag = "2";
		}
		WebUtil.write(response, flag);
	}

	/**
	 * 添加关联工单
	 */
	@RequestMapping("saveLinkOrders.html")
	public void saveLinkOrders(HttpServletRequest request,HttpServletResponse response) {
		String orderIds = request.getParameter("orderIds");
		boolean result = false;
		if(StringUtil.notEmpty(orderIds)) {
			String flowId = request.getParameter("flowId");
			result = incidentFacade.saveLinkOrders(flowId, orderIds.split(","),request);
		}
		WebUtil.write(response, result?"1":"2");
	}




	/**
	 * 跳转到订单查看页面
	 */
	@RequestMapping("incidentDetail.html")
	public ModelAndView incidentDetail(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/incidentDetail");



		//查询事件基本信息
		String orderId = request.getParameter("orderId");
		String flowId = request.getParameter("flowId");

		messageService.doReadMessage(orderId, WebUtil.getUserId(request));

		if(StringUtil.notEmpty(orderId) && !StringUtil.notEmpty(flowId)) {
			SC_WORKFLOW_INCIDENT incident = new SC_WORKFLOW_INCIDENT(orderId).getInstanceById();
			flowId = incident.getFlow_id();
		}



		//通过工单编号查询工单基本信息
		Map baseMsg = incidentFacade.queryIncidentBaseMsg(orderId);

		modelAndView.addObject("baseMsg", baseMsg);
		modelAndView.addObject("orderId", orderId);
		modelAndView.addObject("flowId", flowId);

		//查询要求响应时间和实际响应时间
		long create_time = ConvertUtil.obj2Long(baseMsg.get("CREATE_TIME"));

		String answer_time = ConvertUtil.obj2StrBlank(baseMsg.get("ANSWER_TIME"));
		if(!StringUtil.notEmpty(answer_time)) {
			answer_time =  DateUtil.getCurrentDate14().toString();
		}
		String request_answer_time = ConvertUtil.obj2StrBlank(baseMsg.get("REQUEST_ANSWER_TIME"));
		String answer_timeout = ConvertUtil.obj2StrBlank(baseMsg.get("ANSWER_TIMEOUT"));
		//计算第一次响应时间和创建事件的事件差 将时间差转化为分钟
		long seconds = DateUtil.getSecondsFormDate2Date(create_time, ConvertUtil.obj2Long(answer_time));

		//将秒转化为分钟
		double sjxysj = NumberUtil.div(ConvertUtil.obj2Double(seconds), ConvertUtil.obj2Double(60), 1);

		baseMsg.put("sjxysj", sjxysj);


		if(answer_timeout.equals("2")) {
			//计算时间走动长度
			double a1 = NumberUtil.mul(ConvertUtil.obj2Double(seconds), ConvertUtil.obj2Double(150));
			double a2 = NumberUtil.mul(ConvertUtil.obj2Double(request_answer_time), ConvertUtil.obj2Double(60));

			double xyWidth = NumberUtil.div(a1, a2);
			if(xyWidth>150) {
				xyWidth = 150;
				baseMsg.put("ANSWER_TIMEOUT", 1);
			}
			baseMsg.put("xyWidth", xyWidth);
		} else {
			baseMsg.put("xyWidth", 150);
		}



		//处理超时操作
		//1.判断当前工单有没有解决时间，如果有解决时间 说明已完成，如果没有解决时间 说明未完成
		String resolveTime = ConvertUtil.obj2StrBlank(baseMsg.get("RESOLVE_TIME"));
		if(!StringUtil.notEmpty(resolveTime)) {
			resolveTime = DateUtil.getCurrentDate14().toString();
		}


		//计算实际用了多长时间
		String request_deal_time = ConvertUtil.obj2StrBlank(baseMsg.get("REQUEST_DEAL_TIME"));
		String deal_timeout = ConvertUtil.obj2StrBlank(baseMsg.get("DEAL_TIMEOUT"));

		//计算第解决时间和创建事件的事件差 将时间差转化为小时
		long jjSeconds = DateUtil.getSecondsFormDate2Date(create_time, ConvertUtil.obj2Long(resolveTime));

		//将秒转化为小时
		double sjjjsj = NumberUtil.div(ConvertUtil.obj2Double(jjSeconds), ConvertUtil.obj2Double(3600), 2);

		baseMsg.put("sjjjsj", sjjjsj);



		if(deal_timeout.equals("2")) {
			//计算时间走动长度
			double a1 = NumberUtil.mul(ConvertUtil.obj2Double(jjSeconds), ConvertUtil.obj2Double(150));
			double a2 = NumberUtil.mul(ConvertUtil.obj2Double(request_deal_time), ConvertUtil.obj2Double(3600));

			double jjWidth = NumberUtil.div(a1, a2);
			if(jjWidth>150) {
				jjWidth = 150;
				baseMsg.put("DEAL_TIMEOUT", 1);
			}
			baseMsg.put("jjWidth", jjWidth);
		} else {
			baseMsg.put("jjWidth", 150);
		}



		/*List<Map> lzs = incidentFacade.incidentLzRecord(flowId);
		modelAndView.addObject("lzs", lzs);*/

		return modelAndView;
	}

	/**
	 * 查看流转记录
	 */
	@RequestMapping("viewLcRecord.html")
	public ModelAndView viewLcRecord(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/viewLcRecord");
		String flowId = request.getParameter("flowId");
		List<Map> lzs = incidentFacade.incidentLzRecord(flowId);
		modelAndView.addObject("lzs", lzs);
		return modelAndView;
	}


	/**
	 * 查看处理记录
	 */
	@RequestMapping("viewRecord.html")
	public ModelAndView viewRecord(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/viewRecord");
		String flowId = request.getParameter("flowId");
		List records = new ArrayList();
		if(StringUtil.notEmpty(flowId)) {
			records = incidentFacade.queryDealRecord(flowId);
			System.out.println(JsonUtil.list2Json(records));
			modelAndView.addObject("records",records);
		}
		return modelAndView;
	}

	/**
	 * 查看关联设备
	 */
	@RequestMapping("viewDevice.html")
	public ModelAndView viewDevice(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/viewDevice");
		//查询关联设备
		String orderId = request.getParameter("orderId");
		String flowId = request.getParameter("flowId");
		List devices = incidentFacade.queryDevices(flowId);
		modelAndView.addObject("devices", devices);
		return modelAndView;
	}


	/**
	 * 查看关联工单
	 */
	@RequestMapping("viewOrder.html")
	public ModelAndView viewOrder(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/viewOrder");

		//查询关联工单
		String flowId = request.getParameter("flowId");
		List orders = incidentFacade.queryOrders(flowId);
		modelAndView.addObject("orders", orders);
		return modelAndView;
	}


	/**
	 * 查询关联附件
	 */
	@RequestMapping("viewFile.html")
	public ModelAndView viewFile(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/viewFile");
		//查询所有的文档附件
		String flowId = request.getParameter("flowId");
		List files = incidentFacade.queryFiles(flowId);
		modelAndView.addObject("files", files);
		return modelAndView;
	}

	/**
	 * 分派任务
	 */
	@RequestMapping("dispatchTask.html")
	public ModelAndView dispatchTask(HttpServletRequest request,HttpServletResponse response) {
		Map map = incidentFacade.saveDispatchTask(request);

		String result = ConvertUtil.obj2StrBlank(map.get("result"));
		String nouser = ConvertUtil.obj2StrBlank(map.get("nouser"));

		if(result.equals("1")) {
			SysInfoMsg msg = (SysInfoMsg)map.get("msg");
			return WebUtil.sysInfoPage(request, "操作成功！",
					"",
					SysInfo.Success,"/business/pages/incident/myIncident.html",msg);
		} else {
			if(nouser.equals("1")){
				return WebUtil.sysInfoPage(request, "分派的组下没有人员",
						"",
						SysInfo.Error,"");
			}else{
				return WebUtil.sysInfoPage(request, "操作失败！",
						"",
						SysInfo.Error,"");
			}

		}

	}


	/**
	 * 关闭任务
	 */
	@RequestMapping(value="closeTask.html",method=RequestMethod.GET)
	public ModelAndView closeTask(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/closeTask");
		return modelAndView;
	}

	/**
	 * 执行关闭任务
	 */
	@RequestMapping(value="closeTask.html",method=RequestMethod.POST)
	public ModelAndView doCloseTask(HttpServletRequest request,HttpServletResponse response) {
		incidentFacade.doCloseTask(request);

		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/success");
		modelAndView.addObject("type", 1);
		modelAndView.addObject("sysInfo", "SUCCESS");
		return modelAndView;
	}


	/**
	 * 跳转到工程师添加事件页面
	 */
	@RequestMapping("engineerAddIncident.html")
	public ModelAndView engineerAddIncident(HttpServletRequest request) {
		ModelAndView view = new ModelAndView("/business/pages/incident/engineerAddIncident");
		String orderId=request.getParameter("orderId");
		if(StringUtil.notEmpty(orderId)) {
			view.addObject("info", incidentFacade.getemplate(orderId));
		}else {
           Map map= new HashMap();
            map.put("happen_time",DateUtil.getCurrentDate14());
			view.addObject("info",map);
		}
		String repair = request.getParameter("repair");
		if(StringUtil.notEmpty(repair)){
			Map info=new HashMap();
			info=incidentFacade.getRepair(repair);
			view.addObject("info", info);
		}
		//查询事件类型数据字典
		List<Map> types = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_TYPE);
		//取得事件类型的第一条数据
		if(null!=types && types.size()>0) {
			Map type = types.get(0);
			view.addObject("typeId", type.get("DATAKEY"));
			view.addObject("typeName", type.get("DATAVALUE"));
		}
		//查询申报方式数据字典
		List<Map> ways = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_APPLY_TYPE);
		//取得申报方式的第一条数据
		if(null!=ways && ways.size()>0) {
			Map way = ways.get(0);
			view.addObject("wayId", way.get("DATAKEY"));
			view.addObject("wayName", way.get("DATAVALUE"));
		}
		//查询事件来源数据字典
		List<Map> froms = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_SOURCE);
		//取得事件来源的第一条数据
		if(null!=froms && froms.size()>0) {
			Map from = froms.get(0);
			view.addObject("fromId", from.get("DATAKEY"));
			view.addObject("fromName", from.get("DATAVALUE"));
		}
		//事件来源为一键报修
		if(!StringUtil.isEmpty(repair)){
			view.addObject("fromId", Constants.INCIDENT_SOURCE_REPAIR_KEY);
			view.addObject("fromName", Constants.INCIDENT_SOURCE_REPAIR_VALUE);
		}

		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		view.addObject("customers", cusList);
		//查询事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		view.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		view.addObject("eventDg", eventDg);

		view.addObject("types", types);
		view.addObject("ways", ways);
		view.addObject("froms", froms);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","2");
		Map map = incidentFacade.getOrderNum(params);
		view.addObject("data", map);

		return view;
	}

	/**
	 * 工程师保存事件
	 */
	@RequestMapping("engineerSaveIncident.html")
	public ModelAndView engineerSaveIncident(HttpServletRequest request,HttpServletResponse response,SC_WORKFLOW_INCIDENT sc_workflow_incident) {
		Map map = incidentFacade.saveEngineerIncident(request,sc_workflow_incident);

		String result = ConvertUtil.obj2StrBlank(map.get("result"));
		String nouser = ConvertUtil.obj2StrBlank(map.get("nouser"));

		if(result.equals("1")) {
			SysInfoMsg msg = (SysInfoMsg)map.get("msg");
			return WebUtil.sysInfoPage(request, "操作成功！",
					"",
					SysInfo.Success,"/business/pages/incident/myIncident.html",msg);
		} else {
			if(nouser.equals("1")){
				return WebUtil.sysInfoPage(request, "服务台角色下没有人员",
						"",
						SysInfo.Error,"");
			}else{
				return WebUtil.sysInfoPage(request, "操作失败！",
						"",
						SysInfo.Error,"");
			}
		}
	}


	/**
	 * 工单完成时的事件处理报告
	 */
	@RequestMapping("finishReport.html")
	public ModelAndView wcReport(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/finishReport");
		String orderId = request.getParameter("orderId");
		Map report = incidentFacade.queryWcReport(orderId);
		//项目编号
		String CUSTOMER_ID =ConvertUtil.obj2Str(report.get("CUSTOMER_ID"));
		if(StringUtil.notEmpty(CUSTOMER_ID)){
			SC_PARTNER_CUSTOMER_INFO customer_INFO=new SC_PARTNER_CUSTOMER_INFO(CUSTOMER_ID).getInstanceById();
			if (customer_INFO != null){
				report.put("customer_code", customer_INFO.getCustomer_code());
			}
		}
		String FIRST_CATEGORY_ID=ConvertUtil.obj2Str(report.get("FIRST_CATEGORY_ID"));
		if(StringUtil.notEmpty(FIRST_CATEGORY_ID)){
			SC_SERVCE_CATEGORY sc_SERVCE_CATEGORY =new SC_SERVCE_CATEGORY(FIRST_CATEGORY_ID).getInstanceById();
			report.put("FIRST_CATEGORY_CODE", sc_SERVCE_CATEGORY.getCategory_code());
		}
		String SECOND_CATEGORY_ID=ConvertUtil.obj2Str(report.get("SECOND_CATEGORY_ID"));
		if(StringUtil.notEmpty(SECOND_CATEGORY_ID)){
			SC_SERVCE_CATEGORY sc_SERVCE_CATEGORY =new SC_SERVCE_CATEGORY(SECOND_CATEGORY_ID).getInstanceById();
			report.put("SECOND_CATEGORY_CODE", sc_SERVCE_CATEGORY.getCategory_code());
		}
		String THIRD_CATEGORY_ID=ConvertUtil.obj2Str(report.get("THIRD_CATEGORY_ID"));
		if(StringUtil.notEmpty(THIRD_CATEGORY_ID)){
			SC_SERVCE_CATEGORY sc_SERVCE_CATEGORY =new SC_SERVCE_CATEGORY(THIRD_CATEGORY_ID).getInstanceById();
			report.put("THIRD_CATEGORY_CODE", sc_SERVCE_CATEGORY.getCategory_code());
		}
		modelAndView.addObject("report", report);
		return modelAndView;
	}


	/**
	 * 工单关闭时的事件处理报告
	 */
	@RequestMapping("closeReport.html")
	public ModelAndView closeReport(HttpServletRequest request) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/closeReport");
		String orderId = request.getParameter("orderId");
		Map report = incidentFacade.queryCloseReport(orderId);
		modelAndView.addObject("report", report);
		return modelAndView;
	}

	/**
	 * 待响应列表页面
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping(value="incidentNodeList.html", method=RequestMethod.GET)
	public ModelAndView incidentNodeList(HttpServletRequest request, HttpServletResponse response) {
		ModelAndView view = new ModelAndView("/business/pages/incident/incidentNodeList");
		//查询工单数量，通过类型判断查询那种类型的数量
		Map msgCount = incidentFacade.queryincidentNodeCount(request);

		System.out.println(JsonUtil.map2Json(msgCount));

		view.addObject("c", msgCount);
		//查询事件来源类型数据字典
		List sources = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_SOURCE);

		view.addObject("sources", sources);

		//查询该加盟商的事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		view.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		view.addObject("eventDg", eventDg);

		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		view.addObject("customers", cusList);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","1");
		Map map = incidentFacade.getOrderNum(params);
		view.addObject("data", map);

		return view;
	}


	/**
	 * 查询工单列表数据
	 */
	@RequestMapping(value="incidentNodeData.html",method=RequestMethod.POST)
	public ModelAndView incidentNodeData(HttpServletRequest request,PageInfo pageInfo) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/incidentNodeData");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		PageInfo list = incidentFacade.queryincidentOrderNodeList(pageInfo,params);
		modelAndView.addObject("orderList", list);
		return modelAndView;
	}



	/**
	 * 查询工单总数量
	 */
	@RequestMapping(value="incidentNodeCount.html",method=RequestMethod.POST)
	public void incidentNodeCount(HttpServletRequest request,HttpServletResponse response) {
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		int count = incidentFacade.queryincidentOrderNodeCount(params);
		WebUtil.write(response, String.valueOf(count));
	}

	/**
	 * 待响应列表页面
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping(value="incidentJxzList.html", method=RequestMethod.GET)
	public ModelAndView incidentJxzList(HttpServletRequest request, HttpServletResponse response) {
		ModelAndView view = new ModelAndView("/business/pages/incident/incidentJxzList");
		//查询工单数量，通过类型判断查询那种类型的数量
		Map msgCount = incidentFacade.queryincidentJxzNodeCount(request);

		System.out.println(JsonUtil.map2Json(msgCount));

		view.addObject("c", msgCount);
		//查询事件来源数据字典
		List sources = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_SOURCE);

		view.addObject("sources", sources);

		//查询该加盟商的事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		view.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		view.addObject("eventDg", eventDg);

		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		view.addObject("customers", cusList);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","1");
		Map map = incidentFacade.getOrderNum(params);
		view.addObject("data", map);
		return view;
	}



	/**
	 * 查询进行中工单列表数据
	 */
	@RequestMapping(value="incidentJxzData.html",method=RequestMethod.POST)
	public ModelAndView incidentJxzData(HttpServletRequest request,PageInfo pageInfo) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/incidentJxzData");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		PageInfo list = incidentFacade.queryincidentJxzList(pageInfo,params);
		modelAndView.addObject("orderList", list);
		return modelAndView;
	}



	/**
	 * 查询进行中工单总数量
	 */
	@RequestMapping(value="incidentJxzCount.html",method=RequestMethod.POST)
	public void incidentJxzCount(HttpServletRequest request,HttpServletResponse response) {
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		int count = incidentFacade.queryincidentJxzCount(params);
		WebUtil.write(response, String.valueOf(count));
	}

	/**
	 * 已超时列表页面
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping(value="incidentTimeoutList.html", method=RequestMethod.GET)
	public ModelAndView incidentTimeoutList(HttpServletRequest request, HttpServletResponse response) {
		ModelAndView view = new ModelAndView("/business/pages/incident/incidentTimeoutList");
		//查询工单数量，通过类型判断查询那种类型的数量
		Map msgCount = incidentFacade.queryincidentTimeoutNodeCount(request);

		System.out.println(JsonUtil.map2Json(msgCount));

		view.addObject("c", msgCount);
		//查询问题类型数据字典
		List sources = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_SOURCE);

		view.addObject("sources", sources);

		//查询该加盟商的事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		view.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		view.addObject("eventDg", eventDg);
		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		view.addObject("customers", cusList);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","1");
		Map map = incidentFacade.getOrderNum(params);
		view.addObject("data", map);

		return view;
	}

	/**
	 * 已超时工单列表数据
	 */
	@RequestMapping(value="incidentTimeoutData.html",method=RequestMethod.POST)
	public ModelAndView incidentTimeoutData(HttpServletRequest request,PageInfo pageInfo) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/incidentTimeoutData");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		PageInfo list = incidentFacade.queryincidentTimeoutList(pageInfo,params);
		modelAndView.addObject("orderList", list);
		return modelAndView;
	}



	/**
	 * 查询已超时工单总数量
	 */
	@RequestMapping(value="incidentTimeoutCount.html",method=RequestMethod.POST)
	public void incidentTimeoutCount(HttpServletRequest request,HttpServletResponse response) {
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		int count = incidentFacade.queryincidentTimeoutCount(params);
		WebUtil.write(response, String.valueOf(count));
	}

	/**
	 * 问题待响应列表页面
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping(value="{type}/incidentEndList.html", method=RequestMethod.GET)
	public ModelAndView incidentEndList(HttpServletRequest request, HttpServletResponse response,@PathVariable(value="type") String type) {
		ModelAndView view = new ModelAndView("/business/pages/incident/incidentEndList");
		//查询问题类型数据字典
		List sources = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_SOURCE);

		view.addObject("sources", sources);

		//查询该加盟商的事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		view.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		view.addObject("eventDg", eventDg);
		view.addObject("type", type);
		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		view.addObject("customers", cusList);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","1");
		Map map = incidentFacade.getOrderNum(params);
		view.addObject("data", map);
		return view;
	}



	/**
	 * 查询问题工单列表数据
	 */
	@RequestMapping(value="incidentEndData.html",method=RequestMethod.POST)
	public ModelAndView incidentEndData(HttpServletRequest request,PageInfo pageInfo) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/incidentEndData");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		String type = request.getParameter("type");
		params.put("type", type);
		PageInfo list = incidentFacade.queryincidentEndList(pageInfo,params);
		modelAndView.addObject("orderList", list);
		modelAndView.addObject("type", type);
		return modelAndView;
	}



	/**
	 * 查询问题工单总数量
	 */
	@RequestMapping(value="incidentEndCount.html",method=RequestMethod.POST)
	public void incidentEndCount(HttpServletRequest request,HttpServletResponse response) {
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		String type = request.getParameter("type");
		params.put("type", type);
		int count = incidentFacade.queryincidentEndCount(params);
		WebUtil.write(response, String.valueOf(count));
	}

	/**
	 * 已超时列表页面
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping(value="myincidentTimeoutList.html", method=RequestMethod.GET)
	public ModelAndView myincidentTimeoutList(HttpServletRequest request, HttpServletResponse response) {
		ModelAndView view = new ModelAndView("/business/pages/incident/myincidentTimeoutList");
		//查询工单数量，通过类型判断查询那种类型的数量
		Map msgCount = incidentFacade.querymyincidentTimeoutNodeCount(request);

		System.out.println(JsonUtil.map2Json(msgCount));

		view.addObject("c", msgCount);
		//查询事件来源数据字典
		List sources = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_SOURCE);

		view.addObject("sources", sources);

		//查询该加盟商的事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		view.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		view.addObject("eventDg", eventDg);
		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		view.addObject("customers", cusList);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","2");
		Map map = incidentFacade.getOrderNum(params);
		view.addObject("data", map);
		return view;
	}

	/**
	 * 已超时工单列表数据
	 */
	@RequestMapping(value="myincidentTimeoutData.html",method=RequestMethod.POST)
	public ModelAndView myincidentTimeoutData(HttpServletRequest request,PageInfo pageInfo) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/myincidentTimeoutData");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		PageInfo list = incidentFacade.querymyincidentTimeoutList(pageInfo,params);
		modelAndView.addObject("orderList", list);
		return modelAndView;
	}



	/**
	 * 查询已超时工单总数量
	 */
	@RequestMapping(value="myincidentTimeoutCount.html",method=RequestMethod.POST)
	public void myincidentTimeoutCount(HttpServletRequest request,HttpServletResponse response) {
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		int count = incidentFacade.querymyincidentTimeoutCount(params);
		WebUtil.write(response, String.valueOf(count));
	}

	/**
	 * 问题待响应列表页面
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping(value="{type}/myincidentNodeList.html")
	public ModelAndView myquestionNodeList(HttpServletRequest request, HttpServletResponse response,@PathVariable(value="type") String type) {
		ModelAndView view = new ModelAndView("/business/pages/incident/myincidentNodeList");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type", type);
		//查询工单数量，通过类型判断查询那种类型的数量
		Map msgCount = incidentFacade.querymyincidentNodeCount(params);

		System.out.println(JsonUtil.map2Json(msgCount));

		view.addObject("c", msgCount);
		//查询事件来源数据字典
		List sources = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_SOURCE);

		view.addObject("sources", sources);

		//查询该加盟商的事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		view.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		view.addObject("eventDg", eventDg);
		view.addObject("type", type);
		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		view.addObject("customers", cusList);


		params.put("type","2");
		Map map = incidentFacade.getOrderNum(params);
		view.addObject("data", map);
		return view;
	}



	/**
	 * 查询问题工单列表数据
	 */
	@RequestMapping(value="myincidentNodeData.html",method=RequestMethod.POST)
	public ModelAndView myquestionNodeData(HttpServletRequest request,PageInfo pageInfo) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/myincidentNodeData");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		PageInfo list = incidentFacade.querymyincidentOrderNodeList(pageInfo,params);
		modelAndView.addObject("orderList", list);
		modelAndView.addObject("type", params.get("type"));
		return modelAndView;
	}



	/**
	 * 查询问题工单总数量
	 */
	@RequestMapping(value="myincidentNodeCount.html",method=RequestMethod.POST)
	public void myquestionNodeCount(HttpServletRequest request,HttpServletResponse response) {
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		int count = incidentFacade.querymyincidentOrderNodeCount(params);
		WebUtil.write(response, String.valueOf(count));
	}


	/**
	 * 问题待响应列表页面
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping("{type}/myincidentEndList.html")
	public ModelAndView myquestionEndList(HttpServletRequest request, HttpServletResponse response,@PathVariable(value="type") String type) {
		ModelAndView view = new ModelAndView("/business/pages/incident/myincidentEndList");
		//查询问题类型数据字典
		List sources = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_SOURCE);

		view.addObject("sources", sources);

		//查询该加盟商的事件优先级
		List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
		view.addObject("eventPri", eventPri);
		//查询事件影响度数据字典
		List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
		view.addObject("eventDg", eventDg);
		view.addObject("type", type);
		//客户列表
		List<Map> cusList = incidentFacade.getCustomerList();
		view.addObject("customers", cusList);

		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","2");
		Map map = incidentFacade.getOrderNum(params);
		view.addObject("data", map);
		return view;
	}



	/**
	 * 查询问题工单列表数据
	 */
	@RequestMapping(value="myincidentEndData.html",method=RequestMethod.POST)
	public ModelAndView myquestionEndData(HttpServletRequest request,PageInfo pageInfo) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/myincidentEndData");
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		PageInfo list = incidentFacade.querymyincidentEndList(pageInfo,params);
		modelAndView.addObject("orderList", list);
		modelAndView.addObject("type", params.get("type"));
		return modelAndView;
	}



	/**
	 * 查询问题工单总数量
	 */
	@RequestMapping(value="myincidentEndCount.html",method=RequestMethod.POST)
	public void myincidentEndCount(HttpServletRequest request,HttpServletResponse response) {
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		int count = incidentFacade.querymyincidentEndCount(params);
		WebUtil.write(response, String.valueOf(count));
	}

	/**
	 * 取得节点各状态数量
	 */
	@RequestMapping(value="getordernum.html",method=RequestMethod.POST)
	public void getordernum(HttpServletRequest request,HttpServletResponse response) {
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		Map map = incidentFacade.getOrderNum(params);
		WebUtil.write(response, JsonUtil.map2Json(map));
	}

	/**
	 * 分配人员
	 */
	@RequestMapping("usersAssign.html")
	public ModelAndView queryUser(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/usersAssign");
		String curnodeId = request.getParameter("curnodeId");
		String flowId = request.getParameter("flowId");
		List<Map> nodeList = incidentFacade.getFlueNode(request);
		modelAndView.addObject("nodeList", nodeList);
		modelAndView.addObject("curnodeId", curnodeId);
		return modelAndView;
	}

	/**
	 * 查询所有的分配人员
	 */
	@RequestMapping("selectTab.html")
	public ModelAndView selectTab(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/selectTab");
		List<Map> groupList = incidentFacade.getGroupUser(request);
		modelAndView.addObject("groupList", groupList);
		return modelAndView;
	}

	/**
	 * 查询所有的分配人员
	 */
	@RequestMapping("selectDealer.html")
	public ModelAndView selectDealer(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/selectDealer");
		List<Map> groupList = incidentFacade.getGroupUser(request);
		modelAndView.addObject("groupList", groupList);
		return modelAndView;
	}

	/**
	 * 查询角色
	 */
	@RequestMapping("selectGroup.html")
	public ModelAndView selectGroup(HttpServletRequest request,HttpServletResponse response) {
		ModelAndView modelAndView = new ModelAndView("/business/pages/incident/selectGroup");
		List<Map> groupList = incidentFacade.getGroupUser(request);
		modelAndView.addObject("groupList", groupList);
		return modelAndView;
	}

	/**
	 * 通过项目编号，联系人联系方式查询联系人的信息
	 */
	@RequestMapping("queryContactInfo.html")
	public void queryContactInfo(HttpServletRequest request,HttpServletResponse response) {
		Map info = incidentFacade.queryContactInfo(request);
		WebUtil.write(response, JsonUtil.map2Json(info));
	}
	/**
	 * 通过项目编号，联系人联系人姓名查询联系人的信息
	 */
	@RequestMapping("queryContactNameInfo.html")
	public void queryContactNameInfo(HttpServletRequest request,HttpServletResponse response) {
		Map param=ParamsMapUtil.getParameterMap(request);
		Map info = incidentFacade.queryContactNameInfo(param);
		WebUtil.write(response, JsonUtil.map2Json(info));
	}


	/**
	 * 事件服务台首页(我的)
	 * @param model
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping(value="myIncidentIndex.html")
	public String myIncidentIndex(Model model,HttpServletRequest request,HttpServletResponse response){
		List<Map> cusList = customerFacade.getCusList();
		model.addAttribute("cusList", cusList);
		model.addAttribute("userId", WebUtil.getUserId(request));
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getLoginedUserId(request));
		params.put("type","2");
		Map map = incidentFacade.getOrderNum(params);

		model.addAttribute("data", map);
		return "/business/pages/incident/myIncidentIndex";
	}


	@RequestMapping(value="myIncidentIndexLoad.html")
	public String incidentUserIndexLoad(Model model,HttpServletRequest request,HttpServletResponse response){
		Map<String, String> params = ParamsMapUtil.getParameterMap(request);
		params.put("userId", WebUtil.getUserId(request));
		//工单池问题数量
		int poolCount = incidentFacade.myincidentpoolCount(params);
		//待处理问题数量
		params.put("type","1");
		int pendingCount = incidentFacade.querymyincidentOrderNodeCount(params);
		//进行中问题数量
		params.put("type","2");
		int inHandCount = incidentFacade.querymyincidentOrderNodeCount(params);
		//已处理
		params.put("type","3");
		int processedCount = incidentFacade.querymyincidentOrderNodeCount (params);
		model.addAttribute("poolCount",poolCount);
		model.addAttribute("pendingCount",pendingCount);
		model.addAttribute("inHandCount",inHandCount);
		model.addAttribute("processedCount",processedCount);
		return "/business/pages/incident/myIncidentIndexLoad";
	}

	/**
	 * 查询最近一月事件影响度分析
	 * @param request
	 * @param response
	 */
	@RequestMapping(value="getIncidentEffectPieChart.html")
	public void getIncidentEffectPieChart(HttpServletRequest request,HttpServletResponse response){
		Map<String, String> params = ParamsMapUtil.getParameterMap(request);
		Map info = incidentFacade.getLastMonthIncidentEffect(params);
		//System.out.println("json--------------------------"+JsonUtil.map2Json(info));
		WebUtil.write(response, JsonUtil.map2Json(info));
	}

	/**
	 * 查询最近一月事件数量
	 * @param request
	 * @param response
	 */
	@RequestMapping(value="getIncidentSumLineChart.html")
	public void getIncidentSumLineChart(HttpServletRequest request,HttpServletResponse response){
		Map<String, String> params = ParamsMapUtil.getParameterMap(request);
		Map info = incidentFacade.getLastMonthIncidentCount(params);
		WebUtil.write(response, JsonUtil.map2Json(info));
	}

	/**
	 * 查询最近一月事件级别分析
	 * @param request
	 * @param response
	 */
	@RequestMapping(value="getIncidentLvPieChart.html")
	public void getIncidentLvPieChart(HttpServletRequest request,HttpServletResponse response){
		Map<String, String> params = ParamsMapUtil.getParameterMap(request);
		Map info = incidentFacade.getLastMonthIncidentLv(params);
		WebUtil.write(response, JsonUtil.map2Json(info));
	}


	/**
	 * 查询最近一月事件优先级分析
	 * @param request
	 * @param response
	 */
	@RequestMapping(value="getIncidentPriPieChart.html")
	public void getIncidentPriPieChart(HttpServletRequest request,HttpServletResponse response){
		Map<String, String> params = ParamsMapUtil.getParameterMap(request);
		Map info = incidentFacade.getLastMonthIncidentPri(params);
		WebUtil.write(response, JsonUtil.map2Json(info));
	}


	/**
	 * 查询最近一月服务目录事件数量
	 * @param request
	 * @param response
	 */
	@RequestMapping(value="getIncidentServerLineChart.html")
	public void getIncidentServerLineChart(HttpServletRequest request,HttpServletResponse response){
		Map<String, String> params = ParamsMapUtil.getParameterMap(request);
		Map info = incidentFacade.getLastMonthIncidentServer(params);
		WebUtil.write(response, JsonUtil.map2Json(info));
	}


	/**
	 * 事件服务台首页
	 * @param model
	 * @param request
	 * @param response
	 * @return
	 */
	@RequestMapping(value="incidentIndex.html")
	public String incidentIndex(Model model,HttpServletRequest request,HttpServletResponse response){
		List<Map> cusList = customerFacade.getCusList();
		model.addAttribute("cusList", cusList);
		//定义参数Map
		Map<String,String> params = ParamsMapUtil.getParameterMap(request);
		params.put("type","1");
		Map map = incidentFacade.getOrderNum(params);

		model.addAttribute("data", map);
		return "/business/pages/incident/incidentIndex";
	}


	@RequestMapping(value="incidentIndexLoad.html")
	public String incidentIndexLoad(Model model,HttpServletRequest request,HttpServletResponse response){
		Map<String, String> params = ParamsMapUtil.getParameterMap(request);
		//工单池数量
		int poolCount = incidentFacade.incidentpoolCount(params);
		//待处理数量
		int pendingCount = incidentFacade.queryincidentOrderNodeCount(params);
		//进行中数量
		int inHandCount = incidentFacade.queryincidentJxzCount(params);
		//已处理
		int timeoutCount = incidentFacade.queryincidentTimeoutCount(params);
		model.addAttribute("poolCount",poolCount);
		model.addAttribute("pendingCount",pendingCount);
		model.addAttribute("inHandCount",inHandCount);
		model.addAttribute("timeoutCount",timeoutCount);
		return "/business/pages/incident/incidentIndexLoad";
	}
}