事件编号 ${incident.ORDER_CODE}

事件状态 ${Constants.getmapSC_WORKFLOW_INCIDENT_STATE_Label(incident.STATE+"")}

${Constants.CUSTOMER_CONSTANTS}名称 ${incident.CUSTOMER_NAME}

服务目录 ${incident.FIRST_CATEGORY_NAME}>${incident.SECOND_CATEGORY_NAME}>${incident.THIRD_CATEGORY_NAME}

SLA等级 ${incident.SLA_NAME}
响应时间：${incident.REQUEST_ANSWER_TIME}分钟
解决时间：${incident.REQUEST_DEAL_TIME}小时