From 935b4b66b99b1f022f82cdaef8e3ef6599afbc72 Mon Sep 17 00:00:00 2001
From: dhz <duhuizhe>
Date: 星期三, 22 六月 2022 15:52:54 +0800
Subject: [PATCH] 工单统计
---
src/cn/ksource/web/facade/tj/IncidentStatisFacadeImpl.java | 63 ++++++++++++++++---------------
1 files changed, 33 insertions(+), 30 deletions(-)
diff --git a/src/cn/ksource/web/facade/tj/IncidentStatisFacadeImpl.java b/src/cn/ksource/web/facade/tj/IncidentStatisFacadeImpl.java
index 58daa2a..5f0016f 100644
--- a/src/cn/ksource/web/facade/tj/IncidentStatisFacadeImpl.java
+++ b/src/cn/ksource/web/facade/tj/IncidentStatisFacadeImpl.java
@@ -461,12 +461,12 @@
sql.append(" mlevel.level_num,manswer.answer_num,mdeal.deal_num,mresolve.resolve_num,mstate.state_num ");
sql.append(" from ");
sql.append(" ( ");
- sql.append(" select count(ID) total_num,DATE_FORMAT(HAPPEN_TIME,'%Y%m%d') mdate from SC_WORKFLOW_INCIDENT ");
+ sql.append(" select count(ID) total_num,substr(HAPPEN_TIME||'',1,8) mdate from SC_WORKFLOW_INCIDENT ");
sql.append(" where HAPPEN_TIME>=:beginTime and HAPPEN_TIME<=:endTime ");
if(StringUtil.isNotBlank(cusId)){
sql.append("and CUSTOMER_ID=:cusId ");
}
- sql.append(" group by DATE_FORMAT(HAPPEN_TIME,'%Y%m%d') ");
+ sql.append(" group by substr(HAPPEN_TIME||'',1,8) ");
sql.append(" ) mtotal ");
//浜嬩欢绫诲瀷
@@ -528,12 +528,12 @@
String column,String tempTableName,String flag,String cusId){
sql.append(" left join ");
sql.append(" ( ");
- sql.append(" select mdate,GROUP_CONCAT(num order by ordernum asc) "+numName+" from ");
+ sql.append(" select mdate,WM_CONCAT(num) "+numName+" from ");
sql.append(" ( ");
sql.append(" select count(i.ID) num,mdate,datakey,ordernum from ");
sql.append(" ( ");
sql.append(" select DATAKEY,mdate,ordernum from ");
- sql.append(" (select DATE_FORMAT(HAPPEN_TIME,'%Y%m%d') mdate from SC_WORKFLOW_INCIDENT group by mdate ) d,");
+ sql.append(" (select substr(HAPPEN_TIME||'',1,8) mdate from SC_WORKFLOW_INCIDENT group by substr(HAPPEN_TIME||'',1,8) ) d,");
sql.append(" ( ");
if(StringUtil.isNotBlank(categoryKey)){
sql = getDicSql(sql,categoryKey);
@@ -552,9 +552,9 @@
}else{
sql = getStateSql(sql,cusId);
}
- sql.append(" i on i."+column+" = b.DATAKEY and DATE_FORMAT(i.HAPPEN_TIME,'%Y%m%d')=b.mdate ");
- sql.append(" group by b.mdate,b.datakey order by ordernum");
- sql.append(" ) t group by mdate ");
+ sql.append(" i on i."+column+" = b.DATAKEY and substr(HAPPEN_TIME||'',1,8)=b.mdate ");
+ sql.append(" group by b.mdate,b.datakey,b.ordernum order by b.ordernum");
+ sql.append(" ) t group by t.mdate ");
sql.append(" ) "+tempTableName);
sql.append(" on "+tempTableName+".mdate = mtotal.mdate ");
return sql;
@@ -711,7 +711,7 @@
StringBuilder builder4 = new StringBuilder(sql);
- String endSql = " GROUP BY THIRD_CATEGORY_ID ";
+ String endSql = " GROUP BY THIRD_CATEGORY_ID,THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME ";
builder1.append(endSql);
@@ -937,7 +937,9 @@
StringBuilder builder = new StringBuilder();
builder.append(" select mtotal.THIRD_CATEGORY_ID,mtotal.THIRD_CATEGORY_NAME,mtotal.FIRST_CATEGORY_NAME,mtotal.SECOND_CATEGORY_NAME,total_num,IFNULL(close_num,0) close_num from ");
- builder.append(" (select THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT where CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay group by THIRD_CATEGORY_ID) mtotal left join ");
+ builder.append(" (select THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT where CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay group by THIRD_CATEGORY_ID,THIRD_CATEGORY_NAME,\n" +
+ " SECOND_CATEGORY_NAME,\n" +
+ " FIRST_CATEGORY_NAME) mtotal left join ");
builder.append(" (select count(i.id) close_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT i,workflow_base b where i.FLOW_ID=b.ID and b.WFSTATE=3 and i.CUSTOMER_ID=:cusId and i.CREATE_TIME>=:beginDay and i.CREATE_TIME<=:endDay group by i.THIRD_CATEGORY_ID) mclose ");
builder.append(" on mtotal.THIRD_CATEGORY_ID = mclose.THIRD_CATEGORY_ID ");
List<Map> baseList = baseDao.queryForList(builder.toString(),paramMap);
@@ -1017,15 +1019,15 @@
StringBuilder builder = new StringBuilder();
builder.append(" select mtotal.THIRD_CATEGORY_ID,mtotal.THIRD_CATEGORY_NAME,mtotal.FIRST_CATEGORY_NAME,mtotal.SECOND_CATEGORY_NAME,total_num from ");
- builder.append(" (select THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT where state!=10 and CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay group by THIRD_CATEGORY_ID) mtotal ");
+ builder.append(" (select THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT where state!=10 and CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay group by THIRD_CATEGORY_ID,THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME) mtotal ");
List<Map> baseList = baseDao.queryForList(builder.toString(),paramMap);
//鏌ヨ鏁版嵁瀛楀吀
List<Map> typeList = dataDictionaryService.getDataDictionaryByCategoryKey("INCIDENT_TYPE");
//鏌ヨ瑙ｅ喅鏂瑰紡,鍏抽棴鍘熷洜
builder.setLength(0);
- builder.append(" select count(id) m_num,CONCAT(THIRD_CATEGORY_ID,'_',TYPE_ID) m_key,THIRD_CATEGORY_NAME,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT ");
- builder.append(" where CUSTOMER_ID=:cusId and state!=10 and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay group by TYPE_ID,THIRD_CATEGORY_ID ");
+ builder.append(" select count(id) m_num,CONCAT(THIRD_CATEGORY_ID,'_',TYPE_ID) m_key,THIRD_CATEGORY_NAME,THIRD_CATEGORY_ID,TYPE_ID from SC_WORKFLOW_INCIDENT ");
+ builder.append(" where CUSTOMER_ID=:cusId and state!=10 and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay group by TYPE_ID,THIRD_CATEGORY_ID,CONCAT(THIRD_CATEGORY_ID,'_',TYPE_ID),THIRD_CATEGORY_NAME ");
List<Map> extendList = baseDao.queryForList(builder.toString(),paramMap);
if(extendList!=null&&extendList.size()>0){
for(Map extend : extendList){
@@ -1075,8 +1077,8 @@
StringBuilder builder = new StringBuilder();
builder.append(" select mtotal.THIRD_CATEGORY_NAME,mtotal.FIRST_CATEGORY_NAME,mtotal.SECOND_CATEGORY_NAME,total_num,IFNULL(finish_num,0) finish_num,truncate(ifnull(avg_time,0)*3600*1000,0) avg_time,truncate(ifnull(sum_time,0)*3600*1000,0) sum_time from ");
- builder.append(" (select AVG(a.DEAL_USE_TIME) avg_time,sum(a.DEAL_USE_TIME) sum_time,b.CATEGORY_NAME THIRD_CATEGORY_NAME,a.SECOND_CATEGORY_NAME,a.FIRST_CATEGORY_NAME,count(a.id) total_num,a.THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT a,SC_SERVCE_CATEGORY b where a.state!=10 and a.CUSTOMER_ID=:cusId and a.CREATE_TIME>=:beginDay and a.CREATE_TIME<=:endDay and a.THIRD_CATEGORY_ID=b.id group by a.THIRD_CATEGORY_ID) mtotal left join ");
- builder.append(" (select THIRD_CATEGORY_NAME,count(i.id) finish_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT i,workflow_base b where i.FLOW_ID=b.ID and (b.WFSTATE=2 or b.WFSTATE=4) and i.CUSTOMER_ID=:cusId and i.CREATE_TIME>=:beginDay and i.CREATE_TIME<=:endDay group by i.THIRD_CATEGORY_ID) mfinish ");
+ builder.append(" (select AVG(a.DEAL_USE_TIME) avg_time,sum(a.DEAL_USE_TIME) sum_time,b.CATEGORY_NAME THIRD_CATEGORY_NAME,a.SECOND_CATEGORY_NAME,a.FIRST_CATEGORY_NAME,count(a.id) total_num,a.THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT a,SC_SERVCE_CATEGORY b where a.state!=10 and a.CUSTOMER_ID=:cusId and a.CREATE_TIME>=:beginDay and a.CREATE_TIME<=:endDay and a.THIRD_CATEGORY_ID=b.id group by a.THIRD_CATEGORY_ID,b.CATEGORY_NAME ,a.SECOND_CATEGORY_NAME,a.FIRST_CATEGORY_NAME) mtotal left join ");
+ builder.append(" (select THIRD_CATEGORY_NAME,count(i.id) finish_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT i,workflow_base b where i.FLOW_ID=b.ID and (b.WFSTATE=2 or b.WFSTATE=4) and i.CUSTOMER_ID=:cusId and i.CREATE_TIME>=:beginDay and i.CREATE_TIME<=:endDay group by i.THIRD_CATEGORY_ID,i.THIRD_CATEGORY_NAME) mfinish ");
builder.append(" on mtotal.THIRD_CATEGORY_ID = mfinish.THIRD_CATEGORY_ID ");
List<Map> baseList = baseDao.queryForList(builder.toString(),paramMap);
@@ -1121,7 +1123,7 @@
StringBuilder builder = new StringBuilder();
builder.append(" select mtotal.THIRD_CATEGORY_NAME,mtotal.FIRST_CATEGORY_NAME,mtotal.SECOND_CATEGORY_NAME,total_num,IFNULL(answer_num,0) answer_num,IFNULL(activi_num,0) activi_num,IFNULL(finish_num,0) finish_num,IFNULL(timeout_num,0) timeout_num, ");
builder.append(" IFNULL(pri_num,0) pri_num,IFNULL(ques_num,0) ques_num,IFNULL(avg_time,0) avg_time,truncate(IFNULL(first_num, 0)*100/total_num,2) first_rate,truncate((IFNULL(total_num,0)-IFNULL(timeout_num,0))*100/IFNULL(total_num,0),2) ontime_rate from ");
- builder.append(" (select THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT where state!=10 and CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay group by THIRD_CATEGORY_ID) mtotal ");
+ builder.append(" (select THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT where state!=10 and CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay group by THIRD_CATEGORY_ID,THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME) mtotal ");
builder.append(" left join (select count(i.id) answer_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT i,workflow_base b,workflow_node n where i.FLOW_ID=b.ID and b.CURRENT_NODE_ID=n.ID and n.FLOWSTATE=1 and i.CUSTOMER_ID=:cusId and i.CREATE_TIME>=:beginDay and i.CREATE_TIME<=:endDay group by i.THIRD_CATEGORY_ID) manswer ");
builder.append(" on mtotal.THIRD_CATEGORY_ID = manswer.THIRD_CATEGORY_ID ");
builder.append(" left join (select count(i.id) activi_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT i,workflow_base b where i.FLOW_ID=b.ID and b.WFSTATE=1 and i.CUSTOMER_ID=:cusId and i.CREATE_TIME>=:beginDay and i.CREATE_TIME<=:endDay group by i.THIRD_CATEGORY_ID) mactivi ");
@@ -1453,9 +1455,9 @@
*/
private void getDateWhereSql(String frequency,StringBuilder sql,String colName){
if(frequency.equals("day")||frequency==null){
- sql.append(" and date_format("+colName+",'%Y%m%d')>=:startDate and date_format("+colName+",'%Y%m%d')<=:endDate ");
+ sql.append(" and substr("+colName+"||'',1,8)>=:startDate and substr("+colName+"||'',1,8)<=:endDate ");
}else if(frequency.equals("month")){
- sql.append(" and date_format("+colName+",'%Y%m')>=:startDate and date_format("+colName+",'%Y%m')<=:endDate ");
+ sql.append(" and substr("+colName+"||'',1,6)>=:startDate and substr("+colName+"||'',1,6)<=:endDate ");
}
}
@@ -1585,7 +1587,7 @@
.addValue("endDate", endDate);
StringBuilder sql = new StringBuilder();
- sql.append(" select id as 'key',level_name as val from sc_sla where state=1 order by serial asc");
+ sql.append(" select id as key,level_name as val from sc_sla where state=1 order by serial asc");
List<Map> categoryList = baseDao.queryForList(sql.toString(),param);
sql.setLength(0);
@@ -1667,13 +1669,13 @@
.addValue("startDate", startDate)
.addValue("endDate", endDate);
StringBuilder sql = new StringBuilder();
- sql.append(" select hour(happen_time) mhour,count(id) num from sc_workflow_incident c");
- sql.append(" where c.state!=10 and hour(happen_time)>=7 and hour(happen_time)<=18 ");
+ sql.append(" select to_number(substr(happen_time||'',9,2)) mhour,count(id) num from sc_workflow_incident c");
+ sql.append(" where c.state!=10 and to_number(substr(happen_time||'',9,2))>=7 and to_number(substr(happen_time||'',9,2))<=18 ");
if(StringUtil.isNotBlank(cusId)){
sql.append(" and customer_id = :cusId ");
}
getDateWhereSql(frequency,sql,"create_time");
- sql.append(" group by mhour ");
+ sql.append(" group by to_number(substr(happen_time||'',9,2)) ");
List<Map> list = baseDao.queryForList(sql.toString(),param);
Map categoriesMap = new HashMap();
@@ -1744,10 +1746,10 @@
"( SELECT sum(SCORE) score,count(b.id) num,RESOLVE_USER_ID FROM order_satis_info a," +
"workflow_base b,sc_workflow_incident c WHERE a.BUSINESS_ID = b.id ";
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("beginDay")))){
- sql+=" and date_format(c.create_time,'%Y%m%d')>=:beginDay ";
+ sql+=" and to_number(substr(c.create_time||'',1,8))>=:beginDay ";
}
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("endDay")))){
- sql+=" and date_format(c.create_time,'%Y%m%d')<=:endDay ";
+ sql+=" and to_number(substr(c.create_time||'',1,8))<=:endDay ";
}
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("cusId")))){
sql+=" and c.CUSTOMER_ID=:cusId ";
@@ -1759,10 +1761,10 @@
"c.CURRENT_DEALER_ID from sc_workflow_incident a,workflow_base b,workflow_node c" +
" where a.id=b.BUSINESS_ID and b.id=c.FLOWID ";
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("beginDay")))){
- sql+=" and date_format(a.create_time,'%Y%m%d')>=:beginDay ";
+ sql+=" and to_number(substr(a.create_time||'',1,8))>=:beginDay ";
}
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("endDay")))){
- sql+=" and date_format(a.create_time,'%Y%m%d')<=:endDay ";
+ sql+=" and to_number(substr(a.create_time||'',1,8))<=:endDay ";
}
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("cusId")))){
sql+=" and a.CUSTOMER_ID=:cusId ";
@@ -1773,10 +1775,11 @@
" LEFT JOIN " ;
sql+=" (SELECT count(*) num,RESOLVE_USER_ID from sc_workflow_incident WHERE 1=1 ";
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("beginDay")))){
- sql+=" and date_format(create_time,'%Y%m%d')>=:beginDay ";
+
+ sql+=" and to_number(substr(create_time||'',1,8))>=:beginDay ";
}
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("endDay")))){
- sql+=" and date_format(create_time,'%Y%m%d')<=:endDay ";
+ sql+=" and to_number(substr(create_time||'',1,8))<=:endDay ";
}
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("cusId")))){
sql+=" and CUSTOMER_ID=:cusId ";
@@ -1800,15 +1803,15 @@
sql="SELECT RESOLVE_USER_ID,SLA_ID,COUNT(a.id) num from sc_workflow_incident a," +
"workflow_base b where a.id=b.BUSINESS_ID and b.WFSTATE in(2,4) ";
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("beginDay")))){
- sql+=" and date_format(a.create_time,'%Y%m%d')>=:beginDay ";
+ sql+=" and to_number(substr(a.create_time||'',1,8))>=:beginDay ";
}
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("endDay")))){
- sql+=" and date_format(a.create_time,'%Y%m%d')<=:endDay ";
+ sql+=" and to_number(substr(a.create_time||'',1,8))<=:endDay ";
}
if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("cusId")))){
sql+=" and a.CUSTOMER_ID=:cusId ";
}
- sql+=" GROUP BY RESOLVE_USER_ID,SLA_ID order by SLA_NAME";
+ sql+=" GROUP BY RESOLVE_USER_ID,SLA_ID,SLA_NAME order by SLA_NAME";
List<Map> lvList=baseDao.queryForList(sql, param);
if(lvList.size()>0){
for(Map mapa:userList){
--
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