工单统计

dhz

2022-06-22 935b4b66b99b1f022f82cdaef8e3ef6599afbc72

 src/cn/ksource/web/facade/tj/LocalStatisFacadeImpl.java

@@ -254,9 +254,9 @@
      Map paramMap = new HashMap();
      StringBuilder builder = new StringBuilder("");
      if(type.equals("2")) {
         builder = builder.append("SELECT $KEY COLKEY,COUNT(C.TYPE_ID) AS NUM,DATE_FORMAT(C.CREATE_TIME,'%Y-%m-%d') AS DC_TIME  FROM SC_WORKFLOW_INCIDENT_LOCAL C WHERE 1=1 ");
         builder = builder.append("SELECT $KEY COLKEY,COUNT(C.TYPE_ID) AS NUM,to_char(C.CREATE_TIME,'yyyy-MM-dd') AS DC_TIME  FROM SC_WORKFLOW_INCIDENT_LOCAL C WHERE 1=1 ");
      } else {
         builder = builder.append("SELECT $KEY COLKEY,COUNT(C.TYPE_ID) AS NUM,DATE_FORMAT(C.CREATE_TIME,'%Y-%m') AS DC_TIME FROM SC_WORKFLOW_INCIDENT_LOCAL C WHERE 1=1 ");
         builder = builder.append("SELECT $KEY COLKEY,COUNT(C.TYPE_ID) AS NUM,to_char(C.CREATE_TIME,'yyyy-MM') AS DC_TIME FROM SC_WORKFLOW_INCIDENT_LOCAL C WHERE 1=1 ");
      }
      if(!queryType.equals("3")){
         builder.append(" and state!=5 ");
@@ -278,7 +278,12 @@
         }
      }
      builder.append(" and $KEY is not null ");
      builder.append(" GROUP BY $KEY,DC_TIME ");
      if(type.equals("2")) {
         builder.append(" GROUP BY $KEY,to_char(C.CREATE_TIME,'yyyy-MM-dd') ");
      }else{
         builder.append(" GROUP BY $KEY,to_char(C.CREATE_TIME,'yyyy-MM') ");
      }

      String sql = builder.toString().replace("$KEY", queryMap.get("col").toString());
      return baseDao.queryForList(sql,paramMap);
   }
@@ -291,13 +296,14 @@
      
      StringBuilder sql = new StringBuilder();
      Map paramMap = new HashMap();
      sql.append(" SELECT HOUR(HAPPEN_TIME)  MHOUR,count(ID) NUM FROM SC_WORKFLOW_INCIDENT_LOCAL C");
      sql.append(" where  c.state!=5 and DATE_FORMAT(HAPPEN_TIME,'%Y%m%d')=:selDay and HOUR(HAPPEN_TIME)>=7  and HOUR(HAPPEN_TIME)<=18   ");

      sql.append(" SELECT to_number(substr(HAPPEN_TIME||'',9,2))  MHOUR,count(ID) NUM FROM SC_WORKFLOW_INCIDENT_LOCAL C");
      sql.append(" where  c.state!=5 and to_number(substr(HAPPEN_TIME||'',1,8))=:selDay and to_number(substr(HAPPEN_TIME||'',9,2))>=7  and to_number(substr(HAPPEN_TIME||'',9,2))<=18   ");
      if(StringUtil.notEmpty(cusId) ) {
         sql.append(" AND CUSTOMER_ID = :cusId ");
         paramMap.put("cusId", cusId);
      }
      sql.append(" GROUP BY MHOUR ");
      sql.append(" GROUP BY to_number(substr(HAPPEN_TIME||'',9,2)) ");
      
      paramMap.put("selDay", selDay);
      List<Map> list = baseDao.queryForList(sql.toString(),paramMap);
@@ -387,12 +393,12 @@
      sql.append(" mlevel.level_num,manswer.answer_num,mdeal.deal_num,mresolve.resolve_num,mstate.state_num ");
      sql.append(" from "); 
      sql.append(" ( "); 
      sql.append("   select count(ID) total_num,DATE_FORMAT(HAPPEN_TIME,'%Y%m%d') mdate from SC_WORKFLOW_INCIDENT_LOCAL  "); 
      sql.append("   select count(ID) total_num,substr(HAPPEN_TIME||'',1,8) mdate from SC_WORKFLOW_INCIDENT_LOCAL  ");
      sql.append("   where  HAPPEN_TIME>=:beginTime and HAPPEN_TIME<=:endTime  "); 
      if(StringUtil.isNotBlank(cusId)){
         sql.append("and CUSTOMER_ID=:cusId  "); 
      }
      sql.append("   group by DATE_FORMAT(HAPPEN_TIME,'%Y%m%d')  "); 
      sql.append("   group by substr(HAPPEN_TIME||'',1,8)  ");
      
      sql.append(" ) mtotal "); 
      //事件类型
@@ -454,12 +460,12 @@
         String column,String tempTableName,String flag,String cusId){
      sql.append(" left join  ");
      sql.append(" (  ");
      sql.append("  select mdate,GROUP_CONCAT(num order by ordernum asc) "+numName+" from ");
      sql.append("  select mdate,WM_CONCAT(num) "+numName+" from ");
      sql.append("  (   ");
      sql.append("     select count(i.ID)  num,mdate,datakey,ordernum from ");
      sql.append("     ( ");
      sql.append("        select DATAKEY,mdate,ordernum from ");
      sql.append("        (select DATE_FORMAT(HAPPEN_TIME,'%Y%m%d') mdate  from SC_WORKFLOW_INCIDENT_LOCAL group by mdate ) d,");
      sql.append("        (select substr(HAPPEN_TIME||'',1,8) mdate  from SC_WORKFLOW_INCIDENT_LOCAL group by substr(HAPPEN_TIME||'',1,8) ) d,");
      sql.append("        ( ");
      if(StringUtil.isNotBlank(categoryKey)){
         sql = getDicSql(sql,categoryKey);
@@ -478,8 +484,8 @@
      }else{
         sql = getStateSql(sql,cusId);
      }
      sql.append(" i on i."+column+" = b.DATAKEY and DATE_FORMAT(i.HAPPEN_TIME,'%Y%m%d')=b.mdate ");
      sql.append("    group by b.mdate,b.datakey  ");
      sql.append(" i on i."+column+" = b.DATAKEY and substr(HAPPEN_TIME||'',1,8)=b.mdate ");
      sql.append("    group by b.mdate,b.datakey,b.ordernum  ");
      sql.append(" ) t group by mdate ");
      sql.append(" ) "+tempTableName);
      sql.append(" on "+tempTableName+".mdate = mtotal.mdate ");
@@ -937,7 +943,7 @@
      StringBuilder builder4 = new StringBuilder(sql);
      
      
      String endSql = " GROUP BY THIRD_CATEGORY_ID ";
      String endSql = " GROUP BY THIRD_CATEGORY_ID,THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME ";
      
      builder1.append(endSql);
      
@@ -1043,7 +1049,7 @@
      
      StringBuilder builder = new StringBuilder();
      builder.append(" select mtotal.THIRD_CATEGORY_ID,mtotal.THIRD_CATEGORY_NAME,mtotal.SECOND_CATEGORY_NAME,mtotal.FIRST_CATEGORY_NAME,total_num,IFNULL(close_num,0) close_num from  ");
      builder.append(" (select THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL where CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay  group by THIRD_CATEGORY_ID) mtotal left join  ");
      builder.append(" (select THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL where CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay  group by THIRD_CATEGORY_ID,THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME) mtotal left join  ");
      builder.append(" (select count(i.id) close_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL i,workflow_base b where i.FLOW_ID=b.ID and b.WFSTATE=3 and i.CUSTOMER_ID=:cusId and i.CREATE_TIME>=:beginDay and i.CREATE_TIME<=:endDay group by i.THIRD_CATEGORY_ID) mclose  ");
      builder.append(" on  mtotal.THIRD_CATEGORY_ID = mclose.THIRD_CATEGORY_ID ");
      List<Map> baseList = baseDao.queryForList(builder.toString(),paramMap);
@@ -1122,15 +1128,15 @@
      
      StringBuilder builder = new StringBuilder();
      builder.append(" select mtotal.THIRD_CATEGORY_ID,mtotal.THIRD_CATEGORY_NAME,mtotal.SECOND_CATEGORY_NAME,mtotal.FIRST_CATEGORY_NAME,total_num from  ");
      builder.append(" (select THIRD_CATEGORY_NAME,FIRST_CATEGORY_NAME,SECOND_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL where state!=10 and  CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay  group by THIRD_CATEGORY_ID) mtotal   ");
      builder.append(" (select THIRD_CATEGORY_NAME,FIRST_CATEGORY_NAME,SECOND_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL where state!=10 and  CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay  group by THIRD_CATEGORY_ID,THIRD_CATEGORY_NAME,FIRST_CATEGORY_NAME,SECOND_CATEGORY_NAME) mtotal   ");
      List<Map> baseList = baseDao.queryForList(builder.toString(),paramMap);
      
      //查询数据字典
      List<Map> typeList = dataDictionaryService.getDataDictionaryByCategoryKey("INCIDENT_TYPE");
      //查询解决方式,关闭原因
      builder.setLength(0);
      builder.append(" select count(id) m_num,CONCAT(THIRD_CATEGORY_ID,'_',TYPE_ID) m_key,THIRD_CATEGORY_NAME,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL   ");
      builder.append(" where CUSTOMER_ID=:cusId and state!=10 and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay  group by TYPE_ID,THIRD_CATEGORY_ID   ");
      builder.append(" select count(id) m_num,CONCAT(THIRD_CATEGORY_ID,'_',TYPE_ID) m_key,THIRD_CATEGORY_NAME,THIRD_CATEGORY_ID,TYPE_ID from SC_WORKFLOW_INCIDENT_LOCAL   ");
      builder.append(" where CUSTOMER_ID=:cusId and state!=10 and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay  group by TYPE_ID,THIRD_CATEGORY_ID,CONCAT(THIRD_CATEGORY_ID,'_',TYPE_ID),THIRD_CATEGORY_NAME   ");
      List<Map> extendList = baseDao.queryForList(builder.toString(),paramMap);
      if(extendList!=null&&extendList.size()>0){
         for(Map extend : extendList){
@@ -1179,8 +1185,8 @@
      
      StringBuilder builder = new StringBuilder();
      builder.append(" select mtotal.THIRD_CATEGORY_NAME,mtotal.SECOND_CATEGORY_NAME,mtotal.FIRST_CATEGORY_NAME,total_num,IFNULL(finish_num,0) finish_num,truncate(ifnull(avg_time,0)*3600*1000,0) avg_time,truncate(ifnull(sum_time,0)*3600*1000,0) sum_time from  ");
      builder.append(" (select AVG(a.DEAL_USE_TIME) avg_time,sum(a.DEAL_USE_TIME) sum_time,b.CATEGORY_NAME THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(a.id) total_num,a.THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL a,SC_SERVCE_CATEGORY b where a.state!=10 and  a.CUSTOMER_ID=:cusId and a.CREATE_TIME>=:beginDay and a.CREATE_TIME<=:endDay and a.THIRD_CATEGORY_ID=b.id  group by a.THIRD_CATEGORY_ID) mtotal left join  ");
      builder.append(" (select THIRD_CATEGORY_NAME,count(i.id) finish_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL i,workflow_base b where i.FLOW_ID=b.ID and (b.WFSTATE=2 or b.WFSTATE=4)  and i.CUSTOMER_ID=:cusId and i.CREATE_TIME>=:beginDay and i.CREATE_TIME<=:endDay group by i.THIRD_CATEGORY_ID) mfinish  ");
      builder.append(" (select AVG(a.DEAL_USE_TIME) avg_time,sum(a.DEAL_USE_TIME) sum_time,b.CATEGORY_NAME THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(a.id) total_num,a.THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL a,SC_SERVCE_CATEGORY b where a.state!=10 and  a.CUSTOMER_ID=:cusId and a.CREATE_TIME>=:beginDay and a.CREATE_TIME<=:endDay and a.THIRD_CATEGORY_ID=b.id  group by a.THIRD_CATEGORY_ID,b.CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME) mtotal left join  ");
      builder.append(" (select THIRD_CATEGORY_NAME,count(i.id) finish_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL i,workflow_base b where i.FLOW_ID=b.ID and (b.WFSTATE=2 or b.WFSTATE=4)  and i.CUSTOMER_ID=:cusId and i.CREATE_TIME>=:beginDay and i.CREATE_TIME<=:endDay group by i.THIRD_CATEGORY_ID,THIRD_CATEGORY_NAME) mfinish  ");
      builder.append(" on  mtotal.THIRD_CATEGORY_ID = mfinish.THIRD_CATEGORY_ID ");
      List<Map> baseList = baseDao.queryForList(builder.toString(),paramMap);
      
@@ -1224,7 +1230,7 @@
      StringBuilder builder = new StringBuilder();
      builder.append(" select mtotal.THIRD_CATEGORY_NAME,mtotal.SECOND_CATEGORY_NAME,mtotal.FIRST_CATEGORY_NAME,total_num,IFNULL(answer_num,0) answer_num,IFNULL(activi_num,0) activi_num,IFNULL(finish_num,0) finish_num,IFNULL(timeout_num,0) timeout_num,  ");
      builder.append(" IFNULL(pri_num,0) pri_num,IFNULL(ques_num,0) ques_num,IFNULL(avg_time,0) avg_time,truncate(IFNULL(first_num, 0)*100/total_num,2) first_rate,truncate((IFNULL(total_num,0)-IFNULL(timeout_num,0))*100/IFNULL(total_num,0),2) ontime_rate  from  ");
      builder.append(" (select THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL where state!=10 and CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay  group by THIRD_CATEGORY_ID) mtotal   ");
      builder.append(" (select THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME,count(id) total_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL where state!=10 and CUSTOMER_ID=:cusId and CREATE_TIME>=:beginDay and CREATE_TIME<=:endDay  group by THIRD_CATEGORY_ID,THIRD_CATEGORY_NAME,SECOND_CATEGORY_NAME,FIRST_CATEGORY_NAME) mtotal   ");
      builder.append(" left join (select count(i.id) answer_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL i,workflow_base b,workflow_node n where i.FLOW_ID=b.ID and b.CURRENT_NODE_ID=n.ID and n.FLOWSTATE=1 and i.CUSTOMER_ID=:cusId and i.CREATE_TIME>=:beginDay and i.CREATE_TIME<=:endDay group by i.THIRD_CATEGORY_ID) manswer  ");
      builder.append(" on  mtotal.THIRD_CATEGORY_ID = manswer.THIRD_CATEGORY_ID ");
      builder.append(" left join (select count(i.id) activi_num,THIRD_CATEGORY_ID from SC_WORKFLOW_INCIDENT_LOCAL i,workflow_base b where i.FLOW_ID=b.ID and b.WFSTATE=1 and i.CUSTOMER_ID=:cusId and i.CREATE_TIME>=:beginDay and i.CREATE_TIME<=:endDay group by i.THIRD_CATEGORY_ID) mactivi  ");
@@ -1290,13 +1296,13 @@
         sql+=" and a.zsxm like :userName ";
      }
      List<Map> userList=baseDao.queryForList(sql, param);
      sql="SELECT count(*) num,RESOLVE_USER_ID,DATE_FORMAT(RESOLVE_TIME,'%Y%m%d') day from sc_workflow_incident_local ";
      sql="SELECT count(*) num,RESOLVE_USER_ID,to_number(substr(RESOLVE_TIME,1,8)) day from sc_workflow_incident_local ";
      
      sql+=" where DATE_FORMAT(RESOLVE_TIME,'%Y%m%d')>=:beginDay and DATE_FORMAT(RESOLVE_TIME,'%Y%m%d')<=:endDay  ";
      sql+=" where to_number(substr(RESOLVE_TIME,1,8))>=:beginDay and to_number(substr(RESOLVE_TIME,1,8))<=:endDay  ";
      if(StringUtil.notEmpty(ConvertUtil.obj2Str(param.get("cusId")))){
         sql+=" and CUSTOMER_ID=:cusId ";
      }
      sql+=" GROUP BY RESOLVE_USER_ID,DATE_FORMAT(RESOLVE_TIME,'%Y%m%d')";
      sql+=" GROUP BY RESOLVE_USER_ID,to_number(substr(RESOLVE_TIME,1,8))";
      List<Map> numList=baseDao.queryForList(sql, param);
      Long beginDay=ConvertUtil.obj2Long(param.get("beginDay"));
       Long endDay=ConvertUtil.obj2Long(param.get("endDay"));