package cn.ksource.web.controller.uc;
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import java.util.List;
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import java.util.Map;
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import javax.annotation.Resource;
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import javax.servlet.http.HttpServletRequest;
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import javax.servlet.http.HttpServletResponse;
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import org.springframework.beans.factory.annotation.Autowired;
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import org.springframework.stereotype.Controller;
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import org.springframework.web.bind.annotation.RequestMapping;
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import org.springframework.web.servlet.ModelAndView;
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import cn.ksource.core.page.PageInfo;
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import cn.ksource.core.util.ConvertUtil;
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import cn.ksource.core.util.DateUtil;
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import cn.ksource.core.util.NumberUtil;
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import cn.ksource.core.util.ParamsMapUtil;
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import cn.ksource.core.util.StringUtil;
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import cn.ksource.core.web.WebUtil;
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import cn.ksource.web.Constants;
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import cn.ksource.web.facade.uc.order.UcZcywFacade;
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import cn.ksource.web.service.DataDictionaryService;
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/**
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* 用户中心--驻场运维管理控制器
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* @note:
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* @version
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* @author sxj
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* @date July 18, 2016 10:35:44 AM
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*/
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@Controller
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@RequestMapping("/uc/uczcyw")
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public class UcZcywController {
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@Resource(name="ucZcywFacade")
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private UcZcywFacade ucZcywFacade;
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@Autowired
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private DataDictionaryService dataDictionaryService;
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/**
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* 服务台查看驻场管理的信息
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*/
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@RequestMapping("uczcyws.html")
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public ModelAndView zcyws(HttpServletRequest request,HttpServletResponse response) {
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ModelAndView modelAndView = new ModelAndView("/uc/zcyw/uczcyws");
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String cusId = WebUtil.getWebLoginUserCusId(request);
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//查询事件类型数据字典
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List types = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.INCIDENT_TYPE);
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modelAndView.addObject("types", types);
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//查询该加盟商的事件优先级
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List<Map> eventPri = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_PRI);
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modelAndView.addObject("eventPri", eventPri);
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//查询事件影响度数据字典
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List<Map> eventDg = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.EVENT_EFFECT_DG);
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modelAndView.addObject("eventDg", eventDg);
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return modelAndView;
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}
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/**
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* 查询驻场运维列表
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*/
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@RequestMapping("uczcywsData.html")
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public ModelAndView zcywsData(HttpServletRequest request,PageInfo pageInfo) {
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ModelAndView modelAndView = new ModelAndView("/uc/zcyw/uczcywData");
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Map<String,String> params = ParamsMapUtil.getParameterMap(request);
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String cusId = WebUtil.getWebLoginUserCusId(request);
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params.put("cusId", cusId);
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PageInfo incidents = ucZcywFacade.zcywDataForFwt(pageInfo,params);
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modelAndView.addObject("orders", incidents);
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return modelAndView;
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}
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/**
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* 查询服务台的驻场运维数量
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*/
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@RequestMapping("uczcywsCount.html")
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public void zcywsCount(HttpServletRequest request,HttpServletResponse response) {
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Map<String,String> params = ParamsMapUtil.getParameterMap(request);
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String cusId = WebUtil.getWebLoginUserCusId(request);
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params.put("cusId", cusId);
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int count = ucZcywFacade.zcywCountForFwt(params);
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WebUtil.write(response, String.valueOf(count));
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}
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/**
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* 跳转到订单查看页面
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*/
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@RequestMapping("uczcywDetail.html")
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public ModelAndView incidentDetail(HttpServletRequest request,HttpServletResponse response) {
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ModelAndView modelAndView = new ModelAndView("/uc/zcyw/uczcywDetail");
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//查询事件基本信息
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String orderId = request.getParameter("orderId");
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String flowId = request.getParameter("flowId");
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//通过工单编号查询工单基本信息
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Map baseMsg = ucZcywFacade.queryIncidentLocalBaseMsg(orderId);
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modelAndView.addObject("baseMsg", baseMsg);
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modelAndView.addObject("orderId", orderId);
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modelAndView.addObject("flowId", flowId);
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//查询要求响应时间和实际响应时间
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long create_time = ConvertUtil.obj2Long(baseMsg.get("CREATE_TIME"));
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String answer_time = ConvertUtil.obj2StrBlank(baseMsg.get("ANSWER_TIME"));
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if(!StringUtil.notEmpty(answer_time)) {
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answer_time = DateUtil.getCurrentDate14().toString();
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}
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String request_answer_time = ConvertUtil.obj2StrBlank(baseMsg.get("REQUEST_ANSWER_TIME"));
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String answer_timeout = ConvertUtil.obj2StrBlank(baseMsg.get("ANSWER_TIMEOUT"));
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//计算第一次响应时间和创建事件的事件差 将时间差转化为分钟
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long seconds = DateUtil.getSecondsFormDate2Date(create_time, ConvertUtil.obj2Long(answer_time));
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//将秒转化为分钟
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double sjxysj = NumberUtil.div(ConvertUtil.obj2Double(seconds), ConvertUtil.obj2Double(60), 1);
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baseMsg.put("sjxysj", sjxysj);
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if(answer_timeout.equals("2")) {
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//计算时间走动长度
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double a1 = NumberUtil.mul(ConvertUtil.obj2Double(seconds), ConvertUtil.obj2Double(250));
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double a2 = NumberUtil.mul(ConvertUtil.obj2Double(request_answer_time), ConvertUtil.obj2Double(60));
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double xyWidth = NumberUtil.div(a1, a2);
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if(xyWidth>250) {
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xyWidth = 250;
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baseMsg.put("ANSWER_TIMEOUT", 1);
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}
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baseMsg.put("xyWidth", xyWidth);
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} else {
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baseMsg.put("xyWidth", 250);
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}
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//处理超时操作
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//1.判断当前工单有没有解决时间，如果有解决时间 说明已完成，如果没有解决时间 说明未完成
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String resolveTime = ConvertUtil.obj2StrBlank(baseMsg.get("RESOLVE_TIME"));
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if(!StringUtil.notEmpty(resolveTime)) {
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resolveTime = DateUtil.getCurrentDate14().toString();
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}
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//计算实际用了多长时间
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String request_deal_time = ConvertUtil.obj2StrBlank(baseMsg.get("REQUEST_DEAL_TIME"));
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String deal_timeout = ConvertUtil.obj2StrBlank(baseMsg.get("DEAL_TIMEOUT"));
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//计算第解决时间和创建事件的事件差 将时间差转化为小时
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long jjSeconds = DateUtil.getSecondsFormDate2Date(create_time, ConvertUtil.obj2Long(resolveTime));
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//将秒转化为小时
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double sjjjsj = NumberUtil.div(ConvertUtil.obj2Double(jjSeconds), ConvertUtil.obj2Double(3600), 2);
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baseMsg.put("sjjjsj", sjjjsj);
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if(deal_timeout.equals("2")) {
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//计算时间走动长度
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double a1 = NumberUtil.mul(ConvertUtil.obj2Double(jjSeconds), ConvertUtil.obj2Double(250));
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double a2 = NumberUtil.mul(ConvertUtil.obj2Double(request_deal_time), ConvertUtil.obj2Double(3600));
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double jjWidth = NumberUtil.div(a1, a2);
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if(jjWidth>250) {
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jjWidth = 250;
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baseMsg.put("DEAL_TIMEOUT", 1);
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}
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baseMsg.put("jjWidth", jjWidth);
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} else {
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baseMsg.put("jjWidth", 250);
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}
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return modelAndView;
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}
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/**
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* 工单完成时的驻场运维事件处理报告
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*/
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@RequestMapping("uczcywFinishReport.html")
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public ModelAndView wcReport(HttpServletRequest request) {
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ModelAndView modelAndView = new ModelAndView("/uc/zcyw/uczcywFinishReport");
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String orderId = request.getParameter("orderId");
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Map report = ucZcywFacade.queryWcReport(orderId);
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modelAndView.addObject("report", report);
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return modelAndView;
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}
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/**
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* 工单关闭时的驻场运维事件处理报告
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*/
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@RequestMapping("uczcywCloseReport.html")
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public ModelAndView closeReport(HttpServletRequest request) {
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ModelAndView modelAndView = new ModelAndView("/uc/zcyw/uczcywCloseReport");
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String orderId = request.getParameter("orderId");
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Map report = ucZcywFacade.queryCloseReport(orderId);
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modelAndView.addObject("report", report);
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return modelAndView;
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}
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}
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