package cn.ksource.web.controller.wechat.ewyw;
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import java.util.ArrayList;
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import java.util.HashMap;
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import java.util.List;
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import java.util.Map;
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import javax.annotation.Resource;
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import javax.servlet.http.HttpServletRequest;
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import javax.servlet.http.HttpServletResponse;
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import javax.servlet.http.HttpSession;
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import org.springframework.beans.factory.annotation.Autowired;
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import org.springframework.stereotype.Controller;
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import org.springframework.web.bind.annotation.RequestMapping;
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import org.springframework.web.bind.annotation.RequestMethod;
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import org.springframework.web.servlet.ModelAndView;
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import cn.ksource.beans.QUESTION_ZD_HISTORY;
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import cn.ksource.beans.SC_WORKFLOW_QUESTION;
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import cn.ksource.beans.WORKFLOW_BASE;
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import cn.ksource.beans.WORKFLOW_NODE;
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import cn.ksource.core.dao.SqlParameter;
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import cn.ksource.core.page.PageInfo;
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import cn.ksource.core.util.AjaxUtil;
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import cn.ksource.core.util.ConvertUtil;
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import cn.ksource.core.util.DateUtil;
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import cn.ksource.core.util.JsonUtil;
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import cn.ksource.core.util.ParamsMapUtil;
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import cn.ksource.core.util.StringUtil;
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import cn.ksource.core.web.SysInfo;
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import cn.ksource.core.web.SysInfoMsg;
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import cn.ksource.core.web.WebUtil;
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import cn.ksource.web.Constants;
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import cn.ksource.web.SysConstants;
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import cn.ksource.web.facade.incident.IncidentFacade;
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import cn.ksource.web.facade.question.QuestionFacade;
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import cn.ksource.web.facade.wechat.ewyw.EwQuestionFacade;
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import cn.ksource.web.service.DataDictionaryService;
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import cn.ksource.web.service.device.DeviceService;
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import cn.ksource.web.service.file.FileService;
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import cn.ksource.web.service.order.OrderService;
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@Controller
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@RequestMapping("/ewyw/ewQuestion")
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public class EwQuestionController {
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@Resource(name="ewQuestionFacade")
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private EwQuestionFacade ewQuestionFacade;
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@Autowired
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private QuestionFacade questionFacade;
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@Autowired
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private IncidentFacade incidentFacade;
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@Autowired
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private DataDictionaryService dataDictionaryService;
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@Autowired
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private FileService fileService;
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@Autowired
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private OrderService orderService;
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@Autowired
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private DeviceService deviceService;
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/**
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* 跳转到所有问题工单页面
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*/
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@RequestMapping("ewQuestion.html")
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public ModelAndView ewQuestion(HttpServletRequest request,HttpServletResponse response) {
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ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewQuestion");
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//查询工单状态
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Map<String, String> state = Constants.mapWORKFLOW_BASE_WFSTATE;
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List status = new ArrayList();
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for (Map.Entry<String, String> entry : state.entrySet()) {
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String key = entry.getKey();
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String value = entry.getValue();
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Map map = new HashMap();
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map.put("state", key);
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map.put("stateName", value);
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status.add(map);
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}
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modelAndView.addObject("status", status);
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//查询问题所有环节
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Map<String, String> node = Constants.questionNode;
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List nodes = new ArrayList();
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for (Map.Entry<String, String> entry : node.entrySet()) {
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String key = entry.getKey();
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String value = entry.getValue();
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Map map = new HashMap();
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map.put("nodeId", key);
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map.put("nodeName", value);
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nodes.add(map);
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}
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modelAndView.addObject("nodes", nodes);
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return modelAndView;
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}
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/**
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* 查询问题工单列表
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*/
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@RequestMapping(value="ewQuestionData.html",method=RequestMethod.POST)
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public ModelAndView ewQuestionData(HttpServletRequest request,PageInfo pageInfo) {
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ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewQuestionData");
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Map<String, String> params = ParamsMapUtil.getParameterMap(request);
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String flowstate = request.getParameter("flowstate");
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PageInfo list = new PageInfo();
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if(StringUtil.isEmpty(flowstate)){
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list = questionFacade.queryQuestionOrderList(pageInfo,params);
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}else{
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if("11".equals(flowstate)){
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list = questionFacade.queryQuestionOrderNodeList(pageInfo,params);
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}else{
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params.put("type", flowstate);
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list = questionFacade.queryQuestionEndList(pageInfo,params);
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}
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}
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modelAndView.addObject("orderList", list);
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modelAndView.addObject("flowstate", flowstate);
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return modelAndView;
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}
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/**
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* 查询问题工单总数量
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*/
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@RequestMapping(value="ewQuestionCount.html",method=RequestMethod.POST)
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public void ewQuestionCount(HttpServletRequest request,HttpServletResponse response) {
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Map<String, String> params = ParamsMapUtil.getParameterMap(request);
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String flowstate = request.getParameter("flowstate");
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int count = 0;
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if(StringUtil.isEmpty(flowstate)){
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count = questionFacade.queryQuestionOrderCount(params);
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}else{
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if("11".equals(flowstate)){
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count = questionFacade.queryQuestionOrderNodeCount(params);
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}else{
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params.put("type", flowstate);
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count = questionFacade.queryQuestionEndCount(params);
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}
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}
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WebUtil.write(response, String.valueOf(count));
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}
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/**
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* 跳转到我的问题工单页面
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*/
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@RequestMapping("ewMyQuestion.html")
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public ModelAndView ewMyIncident(HttpServletRequest request) {
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ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewMyQuestion");
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//查询工单状态
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Map<String, String> state = Constants.mapWORKFLOW_BASE_WFSTATE;
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List status = new ArrayList();
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for (Map.Entry<String, String> entry : state.entrySet()) {
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String key = entry.getKey();
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String value = entry.getValue();
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Map map = new HashMap();
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map.put("state", key);
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map.put("stateName", value);
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status.add(map);
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}
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modelAndView.addObject("status", status);
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return modelAndView;
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}
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/**
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* 查询我的问题工单列表
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*/
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@RequestMapping(value="ewMyQuestionData.html",method=RequestMethod.POST)
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public ModelAndView eMyIncidentData(HttpServletRequest request,PageInfo pageInfo) {
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ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewMyQuestionData");
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Map<String, String> params = ParamsMapUtil.getParameterMap(request);
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params.put("userId", WebUtil.getEngineerUserId(request));
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String flowstate = request.getParameter("flowstate");
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PageInfo list = new PageInfo();
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if("end".equals(flowstate)||"close".equals(flowstate)){
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if("end".equals(flowstate)){
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params.put("type", "2");
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}else{
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params.put("type", "3");
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}
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list = questionFacade.querymyQuestionEndList(pageInfo,params);
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}else{
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list = questionFacade.queryMyQuestionData(pageInfo,params);
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}
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modelAndView.addObject("orderList", list);
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modelAndView.addObject("flowstate", flowstate);
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return modelAndView;
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}
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/**
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* 查询我的问题工单总数量
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*/
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@RequestMapping(value="ewMyQuestionCount.html",method=RequestMethod.POST)
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public void worderCount(HttpServletRequest request,HttpServletResponse response) {
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Map<String, String> params = ParamsMapUtil.getParameterMap(request);
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params.put("userId", WebUtil.getEngineerUserId(request));
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String flowstate = request.getParameter("flowstate");
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int count = 0;
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if("end".equals(flowstate)||"close".equals(flowstate)){
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if("end".equals(flowstate)){
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params.put("type", "2");
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}else{
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params.put("type", "3");
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}
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count = questionFacade.querymyQuestionEndCount(params);
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}else{
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count = questionFacade.queryMyQuestionCount(params);
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}
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WebUtil.write(response, String.valueOf(count));
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}
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/**
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* 问题工单详情
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*/
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@RequestMapping("ewQuestionInfo.html")
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public ModelAndView ewIncidentInfo(HttpServletRequest request,HttpServletResponse response) {
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ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewQuestionInfo");
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//查询事件基本信息
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String orderId = request.getParameter("orderId");
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String flowId = new String();
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if(StringUtil.notEmpty(orderId)) {
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SC_WORKFLOW_QUESTION question = new SC_WORKFLOW_QUESTION(orderId).getInstanceById();
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flowId = question.getFlow_id();
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}
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//通过工单编号查询工单基本信息
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Map baseMsg = questionFacade.queryQuestionBaseMsg(orderId);
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WORKFLOW_BASE base = new WORKFLOW_BASE(flowId).getInstanceById();
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Map node = questionFacade.getFlowMsg(flowId, WebUtil.getEngineerUserId(request));
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//node为空，则为分派到组
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if(StringUtil.isEmpty(ConvertUtil.obj2StrBlank(node.get("ID")))){
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node = new WORKFLOW_NODE(base.getCurrent_node_id()).getBeanMapById();
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}
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modelAndView.addObject("baseMsg", baseMsg);
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modelAndView.addObject("orderId", orderId);
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modelAndView.addObject("flowId", flowId);
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modelAndView.addObject("curnodeId", node.get("NODE_TEMPLATE_ID"));
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return modelAndView;
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}
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/**
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* 问题工单响应
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* @param request
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* @param response
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*/
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@RequestMapping("answerQuestion.html")
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public void answerQuestion(HttpServletRequest request,HttpServletResponse response) {
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Map<String, String> params = ParamsMapUtil.getParameterMap(request);
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Map user = WebUtil.getEngineerMsg(request);
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params.put("ID", ConvertUtil.obj2StrBlank(user.get("ID")));
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params.put("ZSXM", ConvertUtil.obj2StrBlank(user.get("ZSXM")));
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String result = ewQuestionFacade.doOrderConfirm(params);
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WebUtil.write(response, result);
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}
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/**
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* 问题处理服务报告
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* @param request
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* @return
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*/
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@RequestMapping("ewQuestionReport.html")
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public ModelAndView ewQuestionReport(HttpServletRequest request){
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ModelAndView view = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewQuestionReport");
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String orderId = request.getParameter("orderId");
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Map map=ewQuestionFacade.queryQuestionReport(orderId);
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view.addObject("questionMap", map);
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view.addObject("orderList", map.get("orderList"));
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view.addObject("ciList", map.get("ciList"));
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view.addObject("fileList", map.get("fileList"));
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return view;
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}
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/**
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* 服务台创建问题页面
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* @param request
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* @param response
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* @return
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*/
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@RequestMapping(value="ewAddQuestion", method=RequestMethod.GET)
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public ModelAndView addIncidentForService(HttpServletRequest request, HttpServletResponse response) {
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ModelAndView view = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewAddQuestion");
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String add = request.getParameter("add");
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if("1".equals(add)){
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request.getSession().removeAttribute(SysConstants.QUESTIONSESSION);
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}
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//来源于事件升级
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Map questionMsg = questionFacade.getQuestionMsgByOrderId(request);
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if(questionMsg.size() > 0){
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if(!StringUtil.isEmpty(ConvertUtil.obj2StrBlank(questionMsg.get("ciList")))){
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List<Map> deviceList = (List)questionMsg.get("ciList");
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if(deviceList != null && deviceList.size() > 0){
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for(Map map:deviceList){
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map.put("deivceId", map.get("ID"));
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map.put("lv_name", map.get("FIRST_NAME")+"->"+map.get("SECOND_NAME")+"->"+map.get("THIRD_NAME"));
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}
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questionMsg.put("deviceList", deviceList);
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}
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}
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if(!StringUtil.isEmpty(ConvertUtil.obj2StrBlank(questionMsg.get("orderList")))){
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List<Map> deviceList = (List)questionMsg.get("orderList");
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if(deviceList != null && deviceList.size() > 0){
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for(Map map:deviceList){
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map.put("orderId", map.get("ID"));
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}
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questionMsg.put("orderList", deviceList);
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}
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}
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}
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//查询问题来源数据字典
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List<Map> froms = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.QUESTION_SOURCE);
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//取得问题来源的第一条数据
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if(null!=froms && froms.size()>0) {
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Map from = froms.get(0);
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view.addObject("fromId", from.get("DATAKEY"));
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view.addObject("fromName", from.get("DATAVALUE"));
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}
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view.addObject("froms", froms);
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Map resultMap = new HashMap();
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resultMap.put("want_deal_time", DateUtil.getCurrentDate8());
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Object obj = request.getSession().getAttribute(SysConstants.QUESTIONSESSION);
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if(null!=obj) {
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resultMap = (Map)obj;
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}else{
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resultMap = questionMsg;
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}
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view.addObject("resultMap", resultMap);
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return view;
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}
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/**
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* 保存问题信息
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*/
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@RequestMapping("savetempquestion.html")
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public void savetempincident(HttpServletRequest request,HttpServletResponse response) {
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String changeId = request.getParameter("changeId");
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String bustype = request.getParameter("bustype");
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String name = request.getParameter("name");
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String descrip = request.getParameter("descrip");
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String contact_phone = request.getParameter("contact_phone");
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String contact_name = request.getParameter("contact_name");
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String keshi = request.getParameter("keshi");
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String customer_id = request.getParameter("customer_id");
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String customer_name = request.getParameter("customer_name");
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String serivceListId = request.getParameter("serivceListId");
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String serivceList = request.getParameter("serivceList");
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if(serivceList.equals("->->")){
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serivceList="";
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}
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String sla_id = request.getParameter("sla_id");
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String sla_name = request.getParameter("sla_name");
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String priority_id = request.getParameter("priority_id");
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String influence_id = request.getParameter("influence_id");
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String source_id = request.getParameter("source_id");
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String want_deal_time = request.getParameter("want_deal_time");
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want_deal_time = want_deal_time.replace("-", "").replace(" ", "").replace(":", "");
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String[] devices = request.getParameterValues("devices");
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List<Map> deviceList = new ArrayList<Map>();
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if(devices != null){
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if(devices.length > 0){
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for(int i=0;i<devices.length;i++){
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if(!StringUtil.isEmpty(devices[i])){
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String[] devicemap = devices[i].split("&");
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Map map = new HashMap();
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map.put("deivceId", devicemap[0]);
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map.put("searchcode", devicemap[1]);
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map.put("ciname", devicemap[2]);
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map.put("position", devicemap[3]);
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map.put("lv_name", devicemap[4]);
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deviceList.add(map);
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}
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}
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}
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}
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String[] orders = request.getParameterValues("orders");
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List<Map> orderList = new ArrayList<Map>();
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if(orders != null){
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if(orders.length > 0){
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for(int i=0;i<orders.length;i++){
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if(!StringUtil.isEmpty(orders[i])){
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String[] ordermap = orders[i].split("&");
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Map map = new HashMap();
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map.put("orderId", ordermap[0]);
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map.put("businesstype", ordermap[1]);
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map.put("order_code", ordermap[2]);
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map.put("wfname", ordermap[3]);
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map.put("customer_name", ordermap[4]);
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map.put("createtime", ordermap[5]);
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map.put("creatername", ordermap[6]);
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orderList.add(map);
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}
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}
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}
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}
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Map resultMap = new HashMap();
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Object obj = request.getSession().getAttribute(SysConstants.QUESTIONSESSION);
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if(null!=obj) {
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resultMap = (Map)obj;
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resultMap.put("name", name);
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resultMap.put("descrip", descrip);
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resultMap.put("contact_phone", contact_phone);
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resultMap.put("contact_name", contact_name);
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resultMap.put("keshi", keshi);
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resultMap.put("changeId", changeId);
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resultMap.put("bustype", bustype);
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resultMap.put("source_id", source_id);
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resultMap.put("source_name", dataDictionaryService.getDataDictionaryByKey(source_id).get("DATAVALUE"));
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resultMap.put("want_deal_time", want_deal_time);
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resultMap.put("customer_id", customer_id);
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resultMap.put("customer_name", customer_name);
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resultMap.put("serivceListId", serivceListId);
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resultMap.put("serivceList", serivceList);
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resultMap.put("sla_id", sla_id);
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resultMap.put("sla_name", sla_name);
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resultMap.put("priority_id", priority_id);
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resultMap.put("influence_id", influence_id);
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resultMap.put("deviceList", deviceList);
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resultMap.put("orderList", orderList);
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request.getSession().setAttribute(SysConstants.QUESTIONSESSION, resultMap);
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}else{
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resultMap.put("name", name);
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resultMap.put("descrip", descrip);
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resultMap.put("contact_phone", contact_phone);
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resultMap.put("contact_name", contact_name);
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resultMap.put("keshi", keshi);
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resultMap.put("changeId", changeId);
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resultMap.put("bustype", bustype);
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resultMap.put("source_id", source_id);
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resultMap.put("source_name", dataDictionaryService.getDataDictionaryByKey(source_id).get("DATAVALUE"));
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resultMap.put("want_deal_time", want_deal_time);
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resultMap.put("customer_id", customer_id);
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resultMap.put("customer_name", customer_name);
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resultMap.put("serivceListId", serivceListId);
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resultMap.put("serivceList", serivceList);
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resultMap.put("sla_id", sla_id);
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resultMap.put("sla_name", sla_name);
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resultMap.put("priority_id", priority_id);
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resultMap.put("influence_id", influence_id);
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resultMap.put("deviceList", deviceList);
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resultMap.put("orderList", orderList);
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request.getSession().setAttribute(SysConstants.QUESTIONSESSION, resultMap);
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}
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WebUtil.write(response, "1");
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}
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/**
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* 创建问题提交
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* @param request
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* @param response
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* @return
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*/
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@RequestMapping(value="ewaddQuestion.html", method=RequestMethod.POST)
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public void ewaddQuestionSubmit(HttpServletRequest request, HttpServletResponse response,SC_WORKFLOW_QUESTION sc_workflow_question) {
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Map resultMap = ewQuestionFacade.saveQuestion(request,sc_workflow_question);
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request.getSession().setAttribute(SysConstants.SJTIPSESSION, resultMap);
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WebUtil.write(response, "1");
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}
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/**
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* 服务台创建问题页面
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* @param request
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* @param response
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* @return
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*/
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@RequestMapping(value="ewbackQuestion", method=RequestMethod.GET)
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public ModelAndView ewbackQuestion(HttpServletRequest request, HttpServletResponse response) {
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ModelAndView view = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewbackQuestion");
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//查询问题来源数据字典
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List<Map> froms = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.QUESTION_SOURCE);
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//取得问题来源的第一条数据
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if(null!=froms && froms.size()>0) {
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Map from = froms.get(0);
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view.addObject("fromId", from.get("DATAKEY"));
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view.addObject("fromName", from.get("DATAVALUE"));
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}
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view.addObject("froms", froms);
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Map resultMap = new HashMap();
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Object obj = request.getSession().getAttribute(SysConstants.QUESTIONSESSION);
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if(null!=obj) {
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resultMap = (Map)obj;
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if(!StringUtil.isEmpty(ConvertUtil.obj2StrBlank(resultMap.get("want_deal_time")))){
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resultMap.put("want_deal_time", DateUtil.format("yyyy-MM-dd HH:mm", resultMap.get("want_deal_time")));
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}
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}
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view.addObject("question", resultMap);
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return view;
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}
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/**
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* 分配人员
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*/
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@RequestMapping("ewslusers.html")
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public ModelAndView ewslusers(HttpServletRequest request,HttpServletResponse response) {
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ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewslusers");
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String curnodeId = request.getParameter("curnodeId");
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String flowId = request.getParameter("flowId");
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List<Map> nodeList = questionFacade.getFlueNode(request);
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modelAndView.addObject("nodeList", nodeList);
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modelAndView.addObject("curnodeId", curnodeId);
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Map tempMsg = new HashMap();
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Object obj = request.getSession().getAttribute(SysConstants.QUESTIONSESSION);
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if(null!=obj) {
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tempMsg = (Map)obj;
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}
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modelAndView.addObject("tempMsg", tempMsg);
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return modelAndView;
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}
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/**
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* 分配人员
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*/
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@RequestMapping("ewwtusers.html")
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public ModelAndView ewwtusers(HttpServletRequest request,HttpServletResponse response) {
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ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewwtusers");
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String add = request.getParameter("add");
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if("1".equals(add)){
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request.getSession().removeAttribute(SysConstants.QUESTIONSESSION);
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modelAndView.addObject("sf", "1");
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}
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String curnodeId = request.getParameter("curnodeId");
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String flowId = request.getParameter("flowId");
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Map baseMsg = new HashMap();
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if(!StringUtil.isEmpty(flowId)){
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baseMsg = new WORKFLOW_BASE(flowId).getBeanMapById();
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}
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modelAndView.addObject("baseMsg", baseMsg);
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List<Map> nodeList = questionFacade.getFlueNode(request);
|
Map tempMsg = questionFacade.gettempMsg(flowId,WebUtil.getEngineerUserId(request));
|
if(tempMsg.get("ID") != null){
|
Map user = JsonUtil.json2Map(ConvertUtil.obj2StrBlank(tempMsg.get("DEALER")));
|
tempMsg.put("userId", user.get("userid"));
|
tempMsg.put("userName", user.get("username"));
|
}
|
if(tempMsg.get("ID") == null){
|
if(curnodeId.equals(Constants.WTZD)){
|
List<Map> zdmsg = questionFacade.getZdMsgList(flowId);
|
if(zdmsg.size()> 0){
|
modelAndView.addObject("zdmsg", zdmsg.get(0));
|
}
|
}
|
}
|
if(tempMsg.size() ==0){
|
Object obj = request.getSession().getAttribute(SysConstants.QUESTIONSESSION);
|
if(null!=obj) {
|
tempMsg = (Map)obj;
|
}
|
}
|
|
modelAndView.addObject("nodeList", nodeList);
|
modelAndView.addObject("curnodeId", curnodeId);
|
modelAndView.addObject("tempMsg", tempMsg);
|
return modelAndView;
|
}
|
|
/**
|
* 查询所有的分配人员
|
*/
|
@RequestMapping("ewselectUsers.html")
|
public ModelAndView ewselectUsers(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewselectUsers");
|
List<Map> groupList = incidentFacade.getGroupUser(request);
|
modelAndView.addObject("groupList", groupList);
|
return modelAndView;
|
}
|
|
/**
|
* 保存问题信息
|
*/
|
@RequestMapping("savenode.html")
|
public void savenode(HttpServletRequest request,HttpServletResponse response) {
|
String node = request.getParameter("node");
|
String nodebz = request.getParameter("bz");
|
String alluser = request.getParameter("alluser");
|
String type = request.getParameter("type");
|
String seltype = request.getParameter("seltype");
|
String savetype = request.getParameter("savetype");
|
String saveusername = request.getParameter("saveusername");
|
String reason = request.getParameter("reason");
|
String resolve = request.getParameter("resolve");
|
String suggest = request.getParameter("suggest");
|
String user = "";
|
if(!StringUtil.isEmpty(seltype)){
|
user = type+"&"+node+"&"+alluser;
|
}
|
|
Map resultMap = new HashMap();
|
Object obj = request.getSession().getAttribute(SysConstants.QUESTIONSESSION);
|
if(null!=obj) {
|
resultMap = (Map)obj;
|
resultMap.put("node", node);
|
resultMap.put("nodebz", nodebz);
|
resultMap.put("alluser", alluser);
|
resultMap.put("EXTEND1", type);
|
resultMap.put("selectUser", user);
|
resultMap.put("savetype", savetype);
|
resultMap.put("saveusername", saveusername);
|
resultMap.put("EXTEND2", reason);
|
resultMap.put("EXTEND3", resolve);
|
resultMap.put("EXTEND4", suggest);
|
request.getSession().setAttribute(SysConstants.QUESTIONSESSION, resultMap);
|
}else{
|
resultMap.put("node", node);
|
resultMap.put("nodebz", nodebz);
|
resultMap.put("alluser", alluser);
|
resultMap.put("EXTEND1", type);
|
resultMap.put("selectUser", user);
|
resultMap.put("saveusername", saveusername);
|
resultMap.put("EXTEND2", reason);
|
resultMap.put("EXTEND3", resolve);
|
resultMap.put("EXTEND4", suggest);
|
request.getSession().setAttribute(SysConstants.QUESTIONSESSION, resultMap);
|
}
|
WebUtil.write(response, "1");
|
}
|
|
/**
|
* 保存问题分派人员信息
|
*/
|
@RequestMapping("saveuser.html")
|
public void saveuser(HttpServletRequest request,HttpServletResponse response) {
|
String typelx = request.getParameter("typelx");
|
String alluserid1 = request.getParameter("alluserid1");
|
String allusername1 = request.getParameter("allusername1");
|
|
|
Map resultMap = new HashMap();
|
Object obj = request.getSession().getAttribute(SysConstants.QUESTIONSESSION);
|
if(null!=obj) {
|
resultMap = (Map)obj;
|
resultMap.put("EXTEND1", typelx);
|
resultMap.put("userId", alluserid1);
|
resultMap.put("userName", allusername1);
|
request.getSession().setAttribute(SysConstants.QUESTIONSESSION, resultMap);
|
}else{
|
resultMap.put("EXTEND1", typelx);
|
resultMap.put("userId", alluserid1);
|
resultMap.put("userName", allusername1);
|
request.getSession().setAttribute(SysConstants.QUESTIONSESSION, resultMap);
|
}
|
WebUtil.write(response, "1");
|
}
|
|
/**
|
* 分派人员
|
*/
|
@RequestMapping(value="saveusersAssign.html",method=RequestMethod.POST)
|
public void usersAssign(HttpServletRequest request,HttpServletResponse response) {
|
String savetype = request.getParameter("savetype");
|
Map resultMap = ewQuestionFacade.updateAssign(request);
|
request.getSession().setAttribute(SysConstants.SJTIPSESSION, resultMap);
|
WebUtil.write(response, "1");
|
|
}
|
|
/**
|
* 跳转到填写结局方案页面
|
*/
|
@RequestMapping(value="ewEndQuestion.html",method=RequestMethod.GET)
|
public ModelAndView endQuestion(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewEndQuestion");
|
String orderId = request.getParameter("orderId");
|
Map question = new SC_WORKFLOW_QUESTION(orderId).getBeanMapById();
|
Map endMsg = questionFacade.getEndMsgById(orderId);
|
//查询解决方式数据字典
|
List<Map> ways = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.QUESTIONEND_RESOLVE_TYPE);
|
//查询解决方式数据字典
|
List closeways = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.QUESTIONCLOSE_RESOLVE_TYPE);
|
modelAndView.addObject("closeways", closeways);
|
modelAndView.addObject("ways", ways);
|
modelAndView.addObject("endMsg", endMsg);
|
modelAndView.addObject("question", question);
|
|
Map resultMap = new HashMap();
|
Object obj = request.getSession().getAttribute(SysConstants.QUESTIONSESSION);
|
if(null!=obj) {
|
resultMap = (Map)obj;
|
}
|
modelAndView.addObject("resultMap", resultMap);
|
return modelAndView;
|
}
|
|
/**
|
* 结果方案提交
|
*/
|
@RequestMapping(value="ewEndQuestion.html",method=RequestMethod.POST)
|
public void endQuestionsubmit(HttpServletRequest request,HttpServletResponse response) {
|
ewQuestionFacade.updateEndQuestion(request);
|
Map resultMap = new HashMap();
|
resultMap.put("result", 1);
|
String orderId = request.getParameter("orderId");
|
SqlParameter map = new SqlParameter("orderId",orderId).addValue("bustype", Constants.WORKFLOW_BASE_BUSINESS_TYPE_QUESTION);
|
map.addValue("result", "1");
|
WebUtil.write(response, JsonUtil.map2Json(map));
|
}
|
|
/**
|
* 保存问题分派人员信息
|
*/
|
@RequestMapping("saveEndMsg.html")
|
public void saveEndMsg(HttpServletRequest request,HttpServletResponse response) {
|
String reordercode = request.getParameter("reordercode");
|
String repeat_order = request.getParameter("repeat_order");
|
String solve = request.getParameter("solve");
|
String solveWay = request.getParameter("solveWay");
|
String closeWay = request.getParameter("closeWay");
|
String reason = request.getParameter("reason");
|
|
|
Map resultMap = new HashMap();
|
Object obj = request.getSession().getAttribute(SysConstants.QUESTIONSESSION);
|
if(null!=obj) {
|
resultMap = (Map)obj;
|
resultMap.put("reordercode", reordercode);
|
resultMap.put("repeat_order", repeat_order);
|
resultMap.put("solve", solve);
|
resultMap.put("solveWay", solveWay);
|
resultMap.put("closeWay", closeWay);
|
resultMap.put("reason", reason);
|
request.getSession().setAttribute(SysConstants.QUESTIONSESSION, resultMap);
|
}else{
|
resultMap.put("reordercode", reordercode);
|
resultMap.put("repeat_order", repeat_order);
|
resultMap.put("solve", solve);
|
resultMap.put("solveWay", solveWay);
|
resultMap.put("closeWay", closeWay);
|
resultMap.put("reason", reason);
|
request.getSession().setAttribute(SysConstants.QUESTIONSESSION, resultMap);
|
}
|
WebUtil.write(response, "1");
|
}
|
|
/**
|
* 跳转到工单处理页面
|
* @param request
|
* @return
|
*/
|
@RequestMapping("ewQuestionDeal.html")
|
public ModelAndView ewQuestionDeal(HttpServletRequest request) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewQuestionDeal");
|
|
//查询问题基本信息
|
String orderId = request.getParameter("orderId");
|
String flowId = request.getParameter("flowId");
|
Map questionMap = questionFacade.queryQuestionBaseMsg(orderId);
|
|
List<Map> cilist = deviceService.queryLinkDevices(flowId);
|
List<Map> orderlist = orderService.queryLinkOrders(flowId);
|
List<Map> filelist = fileService.getFileList(flowId);
|
questionMap.put("deviceList", cilist);
|
questionMap.put("orderList", orderlist);
|
questionMap.put("fileList", filelist);
|
|
//查询问题来源数据字典
|
List froms = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.QUESTION_SOURCE);
|
|
WORKFLOW_BASE base = new WORKFLOW_BASE(flowId).getInstanceById();
|
|
Map node = questionFacade.getFlowMsg(flowId, WebUtil.getEngineerUserId(request));
|
//node为空，则为分派到组
|
if(StringUtil.isEmpty(ConvertUtil.obj2StrBlank(node.get("ID")))){
|
node = new WORKFLOW_NODE(base.getCurrent_node_id()).getBeanMapById();
|
}
|
|
String isclose = "";
|
List<Map> closejd = JsonUtil.json2List(ConvertUtil.obj2Str(questionMap.get("closejd")));
|
for(Map map:closejd){
|
if(map.get("nodeId").equals(node.get("NODE_TEMPLATE_ID"))){
|
isclose = "1";
|
}
|
}
|
String isback = "";
|
List<Map> backjd = JsonUtil.json2List(ConvertUtil.obj2Str(questionMap.get("backjd")));
|
for(Map map:backjd){
|
if(map.get("nodeId").equals(node.get("NODE_TEMPLATE_ID"))){
|
isback = "1";
|
}
|
}
|
if((Constants.WTFQ).equals(node.get("NODE_TEMPLATE_ID"))){
|
modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewbackQuestion");
|
}
|
//通过工单编号查询工单基本信息
|
Map baseMsg = questionFacade.queryQuestionBaseMsg(orderId);
|
//得到工单是否开启得标志
|
String isopen = ewQuestionFacade.getIsOpenQuestion(request);
|
modelAndView.addObject("isopen", isopen);
|
|
modelAndView.addObject("question", questionMap);
|
modelAndView.addObject("baseMsg", baseMsg);
|
modelAndView.addObject("orderId", orderId);
|
modelAndView.addObject("flowId", flowId);
|
modelAndView.addObject("nodeId", node.get("ID"));
|
modelAndView.addObject("ismain", node.get("IS_ADMIN"));
|
modelAndView.addObject("isclose", isclose);
|
modelAndView.addObject("isback", isback);
|
modelAndView.addObject("curnodeId", node.get("NODE_TEMPLATE_ID"));
|
modelAndView.addObject("curnodeState", Constants.getWORKFLOW_NODE_FLOWSTATE_Label(ConvertUtil.obj2Integer(node.get("FLOWSTATE"))));
|
modelAndView.addObject("repeat_mark", questionMap.get("REPEAT_MARK"));
|
modelAndView.addObject("froms", froms);
|
Map resultMap = new HashMap();
|
Object obj = request.getSession().getAttribute(SysConstants.QUESTIONSESSION);
|
if(null!=obj) {
|
resultMap = (Map)obj;
|
}
|
modelAndView.addObject("userMap", resultMap);
|
return modelAndView;
|
}
|
|
/**
|
* 查询是否可以进入下一个节点
|
*/
|
@RequestMapping("ewissave.html")
|
public void issave(HttpServletRequest request,HttpServletResponse response) {
|
String issave = questionFacade.issave(request);
|
WebUtil.write(response, issave);
|
}
|
|
/**
|
* 流转备注
|
*/
|
@RequestMapping(value="ewlzbz.html", method=RequestMethod.GET)
|
public ModelAndView ewlzbz(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewlzbz");
|
String nodeId = request.getParameter("nodeId");
|
WORKFLOW_NODE node = new WORKFLOW_NODE(nodeId).getInstanceById();
|
WORKFLOW_BASE base = new WORKFLOW_BASE(node.getFlowid()).getInstanceById();
|
return modelAndView;
|
}
|
|
/**
|
* 流转备注
|
*/
|
@RequestMapping(value="ewlzbz.html", method=RequestMethod.POST)
|
public void lzbzsubmit(HttpServletRequest request,HttpServletResponse response) {
|
ewQuestionFacade.updatefinishnode(request);
|
Map resultMap = new HashMap();
|
resultMap.put("result", "1");
|
request.getSession().setAttribute(SysConstants.SJTIPSESSION, resultMap);
|
WebUtil.write(response, "1");
|
|
}
|
|
/**
|
* 工单审核中回退
|
*/
|
@RequestMapping(value="eworderBack.html", method=RequestMethod.GET)
|
public ModelAndView eworderBack(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/eworderBack");
|
String nodeId = request.getParameter("nodeId");
|
String orderId = request.getParameter("orderId");
|
String flowId = request.getParameter("flowId");
|
Map nodeMap = questionFacade.getBeforeNodeMsg(nodeId);
|
String node_template_name = Constants.getquestionNodeLabel(ConvertUtil.obj2StrBlank(nodeMap.get("NODE_TEMPLATE_ID")));
|
nodeMap.put("NODE_TEMPLATE_NAME",node_template_name );
|
modelAndView.addObject("nodeMap", nodeMap);
|
modelAndView.addObject("nodeId", nodeId);
|
modelAndView.addObject("orderId", orderId);
|
modelAndView.addObject("flowId", flowId);
|
return modelAndView;
|
}
|
|
/**
|
* 工单审核中回退
|
*/
|
@RequestMapping(value="eworderBack.html", method=RequestMethod.POST)
|
public void orderBacksubmit(HttpServletRequest request,HttpServletResponse response) {
|
Map<String, String> params = ParamsMapUtil.getParameterMap(request);
|
Map user = WebUtil.getEngineerMsg(request);
|
String userId = ConvertUtil.obj2StrBlank(user.get("ID"));
|
String userName = ConvertUtil.obj2StrBlank(user.get("ZSXM"));
|
params.put("userId", userId);
|
params.put("userName", userName);
|
ewQuestionFacade.gobackNodeSubmit(params);
|
WebUtil.write(response, "1");
|
}
|
|
/**
|
* 跳转到填写申请工单结束方案页面
|
*/
|
@RequestMapping(value="ewadminEndQuestion.html",method=RequestMethod.GET)
|
public ModelAndView adminEndQuestion(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewadminEndQuestion");
|
|
return modelAndView;
|
}
|
|
/**
|
* 申请工单结束方案提交
|
*/
|
@RequestMapping(value="ewadminEndQuestion.html",method=RequestMethod.POST)
|
public void adminEndQuestionSubmit(HttpServletRequest request,HttpServletResponse response) {
|
Map resultMap = ewQuestionFacade.updateApplyEnd(request);
|
request.getSession().setAttribute(SysConstants.SJTIPSESSION, resultMap);
|
WebUtil.write(response, "1");
|
|
}
|
|
/**
|
* 查询重复问题工单
|
*/
|
@RequestMapping("linkwtOrder.html")
|
public ModelAndView linkwtOrder(HttpServletRequest request) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/linkwtOrder");
|
|
return modelAndView;
|
}
|
|
/**
|
* 查询关联工单
|
*/
|
@RequestMapping("orderwtList.html")
|
public ModelAndView orderwtList(HttpServletRequest request) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/orderwtList");
|
List orders = questionFacade.queryLinkwtOrder(request);
|
modelAndView.addObject("orders", orders);
|
return modelAndView;
|
}
|
|
/**
|
* 问题回退信息提交
|
* @param request
|
* @param response
|
* @return
|
*/
|
@RequestMapping(value="ewbackquestion.html", method=RequestMethod.POST)
|
public ModelAndView backUpdatequestionSubmit(HttpServletRequest request, HttpServletResponse response,SC_WORKFLOW_QUESTION sc_workflow_question) {
|
Map resultMap = ewQuestionFacade.saveQuestion(request,sc_workflow_question);
|
SysInfoMsg msg = (SysInfoMsg)resultMap.get("msg");
|
return WebUtil.sysInfoPage(request, "操作成功！",
|
"",
|
SysInfo.Success,"/business/pages/question/myQuestion.html",msg);
|
}
|
|
/**
|
* 工单审核中关闭
|
*/
|
@RequestMapping(value="ewclosequestion.html", method=RequestMethod.GET)
|
public ModelAndView ewclosequestion(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewclosequestion");
|
String orderId = request.getParameter("orderId");
|
Map question = new SC_WORKFLOW_QUESTION(orderId).getBeanMapById();
|
//查询解决方式数据字典
|
List ways = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.QUESTIONCLOSE_RESOLVE_TYPE);
|
modelAndView.addObject("ways", ways);
|
modelAndView.addObject("question", question);
|
modelAndView.addObject("nodeId", request.getParameter("nodeId"));
|
modelAndView.addObject("orderId", orderId);
|
modelAndView.addObject("flowId", request.getParameter("flowId"));
|
modelAndView.addObject("customerId", request.getParameter("customerId"));
|
Map info = (Map)request.getSession().getAttribute(SysConstants.CLOSEORDERSESSION);
|
if(info != null){
|
info.put("id", request.getParameter("id"));
|
info.put("value", request.getParameter("value"));
|
}
|
modelAndView.addObject("info", info);
|
return modelAndView;
|
}
|
|
/**
|
* 工单审核中关闭
|
*/
|
@RequestMapping(value="ewclosequestion.html", method=RequestMethod.POST)
|
public void ewclosequestionsubmit(HttpServletRequest request,HttpServletResponse response) {
|
ewQuestionFacade.updateResolveType(request);
|
//清除session中的信息
|
HttpSession session = request.getSession();
|
session.removeAttribute(SysConstants.CLOSEORDERSESSION);
|
WebUtil.write(response, "1");
|
}
|
|
/**
|
* 查询重复问题工单
|
* */
|
@RequestMapping("ewLinkwtOrder.html")
|
public ModelAndView ewLinkwtOrder(HttpServletRequest request) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewLinkwtOrder");
|
SqlParameter map = new SqlParameter("repeat_order",request.getParameter("reordercode")).addValue("bz", AjaxUtil.decode(request.getParameter("bz")));
|
request.getSession().setAttribute(SysConstants.CLOSEORDERSESSION, map);
|
modelAndView.addObject("nodeId", request.getParameter("nodeId"));
|
modelAndView.addObject("orderId", request.getParameter("orderid"));
|
modelAndView.addObject("flowId", request.getParameter("flowId"));
|
modelAndView.addObject("customerId", request.getParameter("customerid"));
|
return modelAndView;
|
}
|
|
/**
|
* 查询关联工单
|
*/
|
@RequestMapping("ewOrderwtList.html")
|
public ModelAndView ewOrderwtList(HttpServletRequest request) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewOrderwtList");
|
List orders = questionFacade.queryLinkwtOrder(request);
|
modelAndView.addObject("orders", orders);
|
return modelAndView;
|
}
|
|
/**
|
* 工单挂起
|
*/
|
@RequestMapping(value="ewquestiongq.html", method=RequestMethod.GET)
|
public ModelAndView ewquestiongq(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewquestiongq");
|
//查询解决方式数据字典
|
List ways = dataDictionaryService.getDataDictionaryByCategoryKey(Constants.QUESTION_GQYY);
|
modelAndView.addObject("ways", ways);
|
modelAndView.addObject("nodeId", request.getParameter("nodeId"));
|
modelAndView.addObject("orderId", request.getParameter("orderId"));
|
modelAndView.addObject("flowId", request.getParameter("flowId"));
|
return modelAndView;
|
}
|
|
/**
|
* 工单挂起
|
*/
|
@RequestMapping(value="ewquestiongq.html", method=RequestMethod.POST)
|
public void questiongqsubmit(HttpServletRequest request,HttpServletResponse response) {
|
|
ewQuestionFacade.updateQuestiongq(request);
|
WebUtil.write(response, "1");
|
}
|
|
/**
|
* 诊断报告历史
|
*/
|
@RequestMapping("ewQuestionZd.html")
|
public ModelAndView ewQuestionZd(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewQuestionZd");
|
String orderId = request.getParameter("orderId");
|
String flowId = request.getParameter("flowId");
|
String curnodeId = request.getParameter("curnodeId");
|
modelAndView.addObject("curnodeId", curnodeId);
|
List<Map> zdList = questionFacade.getZdMsgList(flowId);
|
modelAndView.addObject("zdList", zdList);
|
modelAndView.addObject("orderMsg", new SC_WORKFLOW_QUESTION(orderId).getBeanMapById());
|
return modelAndView;
|
}
|
|
/**
|
* 诊断报告历史(进行中)
|
*/
|
@RequestMapping("ewQuestionZdCl.html")
|
public ModelAndView questionZdMsg(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewQuestionZdCl");
|
String orderId = request.getParameter("orderId");
|
String flowId = request.getParameter("flowId");
|
String curnodeId = request.getParameter("curnodeId");
|
modelAndView.addObject("curnodeId", curnodeId);
|
List<Map> zdList = questionFacade.getZdMsgList(flowId);
|
modelAndView.addObject("zdList", zdList);
|
modelAndView.addObject("userId", WebUtil.getWywEngineerLoginUser(request).get("ID"));
|
modelAndView.addObject("orderMsg", new SC_WORKFLOW_QUESTION(orderId).getBeanMapById());
|
modelAndView.addObject("createUserId", WebUtil.getWywEngineerLoginUser(request).get("ID"));
|
|
modelAndView.addObject("orderId", orderId);
|
modelAndView.addObject("flowId", flowId);
|
modelAndView.addObject("curnodeId", curnodeId);
|
return modelAndView;
|
}
|
|
/**
|
* 跳转到填写诊断报告页面
|
*/
|
@RequestMapping(value="ewQuestionZdReport.html",method=RequestMethod.GET)
|
public ModelAndView questionZdReport(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewQuestionZdReport");
|
String id = request.getParameter("id");
|
String type = request.getParameter("type");
|
Map zdMsg = questionFacade.getzdmsgbyId(request);
|
List<Map> fileList = new ArrayList<Map>();
|
/*
|
if(!StringUtil.isEmpty(type)){
|
|
if("1".equals(type)){
|
fileList=fileService.getFileList(ConvertUtil.obj2StrBlank(zdMsg.get("ZDID")));
|
|
}else{
|
fileList=fileService.getFileList(ConvertUtil.obj2StrBlank(zdMsg.get("ID")));
|
}
|
|
}*/
|
|
modelAndView.addObject("zdMsg", zdMsg);
|
modelAndView.addObject("type", type);
|
modelAndView.addObject("fileList", fileList);
|
|
return modelAndView;
|
}
|
|
/**
|
* 诊断报告填写提交
|
*/
|
@RequestMapping(value="ewQuestionZdReport.html",method=RequestMethod.POST)
|
public void ewQuestionZdReport(HttpServletRequest request,HttpServletResponse response) {
|
ewQuestionFacade.updateZdMsg(request);
|
WebUtil.write(response, "1");
|
|
}
|
|
/**
|
* 删除诊断报告历史数据
|
*/
|
@RequestMapping(value="delReport.html",method=RequestMethod.POST)
|
public void delReport(HttpServletRequest request,HttpServletResponse response) {
|
String reportId = request.getParameter("reportId");
|
QUESTION_ZD_HISTORY zd = new QUESTION_ZD_HISTORY(reportId);
|
zd.deleteById();
|
WebUtil.write(response, "1");
|
}
|
|
/**
|
* 跳转到诊断报告详情
|
* */
|
@RequestMapping("ewZdReportDetail.html")
|
public ModelAndView ewZdReportDetail(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewZdReportDetail");
|
String show = request.getParameter("show");
|
String id = request.getParameter("id");
|
Map info = new HashMap();
|
if(show.equals("1")){//最终诊断报告
|
info = new SC_WORKFLOW_QUESTION(id).getBeanMapById();
|
}else{
|
info = ewQuestionFacade.getZdMsgById(id);
|
}
|
modelAndView.addObject("info", info);
|
modelAndView.addObject("show", show);
|
return modelAndView;
|
}
|
|
/**
|
* 工单开启
|
*/
|
@RequestMapping(value="ewQuestionopen.html", method=RequestMethod.GET)
|
public ModelAndView questionopen(HttpServletRequest request,HttpServletResponse response) {
|
ModelAndView modelAndView = new ModelAndView("/business/wechat/ewyw/ewQuestion/ewQuestionopen");
|
return modelAndView.addObject("orderId", request.getParameter("orderId")).addObject("flowId", request.getParameter("flowId"));
|
}
|
|
/**
|
* 工单开启提交
|
*/
|
@RequestMapping(value="ewQuestionopen.html",method=RequestMethod.POST)
|
public void questionopenSubmit(HttpServletRequest request,HttpServletResponse response) {
|
ewQuestionFacade.updateQuestionOpen(request);
|
WebUtil.write(response, "1");
|
}
|
}
|
