<!doctype html>
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<html class="no-js">
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<head>
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<meta charset="utf-8">
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<title>事件处理报告</title>
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[#include "/business/pages/include/static.html" /]
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[#include "/component/excExport.html" /]
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</head>
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<body class="fullscreen service">
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[#include "/business/pages/include/print.html" /]
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[#include "/uc/include/header.html" /]
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[#if report?? && report?size>0]
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<div class="check_btn clearfix">
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<a class="common close" href="javascript:window.close();"><span>关闭</span></a>
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[@excExp id="printDiv" name="事件处理报告" /]
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<a class="common print" href="javascript:printA4(1,'printDiv');"><span>打印</span></a>
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</div>
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<div class="device" id="printDiv" style="padding:0;border:0;">
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<table border="0" class="reportTable">
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<tr class="titleTr">
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<td colspan="6">事件处理报告</td>
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</tr>
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<tr class="nameTr">
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<td colspan="2" align="left" valign="bottom" style="padding:1px;">${Constants.CUSTOMER_CONSTANTS}名称：${report.CUSTOMER_NAME}</td>
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<td colspan="2"></td>
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<td colspan="2" style="text-align:right;">编号：${report.ORDER_CODE}</td>
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</tr>
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<tr>
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<td class="tdbg" width="65px">事件标题</td>
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<td colspan="5" align="left">${report.NAME}</td>
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</tr>
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<tr>
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<td class="tdbg">${Constants.UNIT_CONSTANTS}</td>
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<td colspan="5">${report.SUB_CUSTOMER_NAME}</td>
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</tr>
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<tr>
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<td class="tdbg">事件类型</td>
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<td width="150px">${report.TYPE_NAME}</td>
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<td class="tdbg" width="65px">发生时间</td>
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<td width="150px">${DateUtil.format("yyyy-MM-dd HH:mm:ss",report.HAPPEN_TIME)}</td>
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<td align="center" class="tdbg">事件来源</td>
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<td width="150px">${report.SOURCE_NAME}</td>
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</tr>
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<tr>
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<td class="tdbg">联系人</td>
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<td>${report.CONTACT_NAME}</td>
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<td class="tdbg">联系方式</td>
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<td>${report.CONTACT_PHONE}</td>
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<td align="center" class="tdbg">申报方式</td>
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<td>${report.APPLY_TYPE_NAME}</td>
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</tr>
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<tr>
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<td class="tdbg">创建时间</td>
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<td>${DateUtil.format("yyyy-MM-dd HH:mm:ss",report.CREATE_TIME)}</td>
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<td class="tdbg">响应时间</td>
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<td>${DateUtil.format("yyyy-MM-dd HH:mm:ss",report.ANSWER_TIME)}</td>
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<td align="center" class="tdbg">完成时间</td>
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<td>${DateUtil.format("yyyy-MM-dd HH:mm:ss",report.RESOLVE_TIME)}</td>
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</tr>
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<tr>
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<td class="tdbg">是否超时</td>
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<td>[#if report.ANSWER_TIMEOUT==1 || report.DEAL_TIMEOUT==1]超时[#else]未超时[/#if]</td>
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<td class="tdbg">响应耗时</td>
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<td>[#if report.ANSWER_USE_TIME?? && report.ANSWER_USE_TIME!=""]${report.ANSWER_USE_TIME} （分钟）[/#if]</td>
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<td align="center" class="tdbg">处理耗时</td>
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<td>[#if report.DEAL_USE_TIME?? && report.DEAL_USE_TIME!=""]${report.DEAL_USE_TIME} （小时）[/#if]</td>
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</tr>
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<tr>
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<td class="tdbg">服务目录</td>
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<td colspan="3" align="left">${report.FIRST_CATEGORY_NAME}-${report.SECOND_CATEGORY_NAME}-${report.THIRD_CATEGORY_NAME}</td>
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<td align="center" class="tdbg">业务系统</td>
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<td>${report.PROJECT_NAME}</td>
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</tr>
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<tr>
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<td class="tdbg">SLA等级</td>
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<td>${report.SLA_NAME}</td>
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<td class="tdbg">影响度</td>
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<td>${report.INFLUENCE_NAME}</td>
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<td align="center" class="tdbg">优先级</td>
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<td>${report.PRIORITY_NAME}</td>
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</tr>
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<tr>
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<td class="tdbg">工程师</td>
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<td> </td>
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<td class="tdbg">联系方式</td>
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<td> </td>
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<td align="center" class="tdbg">工程师角色</td>
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<td> </td>
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</tr>
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<tr>
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<td class="tdbg">完成类型</td>
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<td>${report.RESOLVE_TYPE_NAME}</td>
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<td class="tdbg">升级问题</td>
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<td> </td>
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<td align="center" class="tdbg">总结知识库</td>
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<td> </td>
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</tr>
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<tr>
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<td class="tdbg">事件描述</td>
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<td colspan="5" align="left">
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${StringUtil.str2Html(report.DESCRIP)}
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</td>
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</tr>
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<tr>
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<td class="tdbg">解决方案</td>
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<td colspan="5" align="left" >
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${report.RESOLVE}
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</td>
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</tr>
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<tr>
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<td class="tdbg">优化建议</td>
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<td colspan="5" align="left">
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${report.SUGGEST}
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</td>
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</tr>
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[#if report.orders?? && report.orders?size>0]
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<tr>
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<td rowspan="${report.orders?size+1}" class="tdbg">关联工单</td>
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<td colspan="2" class="tdbg">工单编号</td>
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<td colspan="2" class="tdbg">工单名称</td>
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<td class="tdbg">工单类型</td>
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</tr>
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[#list report.orders as order]
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<tr>
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<td colspan="2">${order.ORDER_CODE}</td>
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<td colspan="2">${order.WFNAME}</td>
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<td>${Constants.mapWORKFLOW_BUSINESS_TYPE_Label(order.BUSINESSTYPE)}</td>
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</tr>
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[/#list]
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[#else]
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<tr>
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<td rowspan="2" class="tdbg">关联工单</td>
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<td colspan="2" class="tdbg">工单编号</td>
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<td colspan="2" class="tdbg">工单名称</td>
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<td class="tdbg">工单类型</td>
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</tr>
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<tr>
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<td colspan="2"> </td>
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<td colspan="2"> </td>
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<td> </td>
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</tr>
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[/#if]
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[#if report.devices?? && report.devices?size>0]
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<tr>
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<td rowspan="${report.devices?size+1}" class="tdbg">关联配置</td>
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<td colspan="2" class="tdbg">搜索码</td>
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<td colspan="2" class="tdbg">配置名称</td>
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<td class="tdbg">存放位置</td>
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</tr>
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[#list report.devices as device]
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<tr>
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<td colspan="2">${device.SEARCHCODE}</td>
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<td colspan="2">${device.CINAME}</td>
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<td>${device.POSITION}</td>
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</tr>
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[/#list]
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[#else]
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<tr>
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<td rowspan="2" class="tdbg">关联配置</td>
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<td colspan="2" class="tdbg">配置编号</td>
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<td colspan="2" class="tdbg">配置名称</td>
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<td class="tdbg">存放位置</td>
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</tr>
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<tr>
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<td colspan="2"> </td>
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<td colspan="2"> </td>
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<td> </td>
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</tr>
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[/#if]
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[#if report.files?? && report.files?size>0]
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<tr>
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<td rowspan="${report.files?size+1}" class="tdbg">关联文档</td>
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<td colspan="2" class="tdbg">文档名称</td>
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<td colspan="2" class="tdbg">大小</td>
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<td class="tdbg">备注</td>
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</tr>
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[#list report.files as file]
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<tr>
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<td colspan="2"><a href="${base}/business/pages/file/downloadFile.html?fileId=${file.ID}">${file.FILE_NAME}</a></td>
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<td colspan="2">${file.FILE_SIZE}</td>
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<td>${file.FILE_NOTE}</td>
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</tr>
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[/#list]
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[#else]
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<tr>
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<td rowspan="2" class="tdbg">关联文档</td>
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<td colspan="2" class="tdbg">文档名称</td>
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<td colspan="2" class="tdbg">大小</td>
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<td class="tdbg">备注</td>
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</tr>
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<tr>
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<td colspan="2"> </td>
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<td colspan="2"> </td>
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<td> </td>
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</tr>
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[/#if]
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<!--
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<tr>
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<td rowspan="3" class="tdbg">满意度调查</td>
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<td colspan="4" class="tdbg">工程师专业程度</td>
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<td> </td>
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</tr>
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<tr>
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<td colspan="4" class="tdbg">工程师服务态度</td>
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<td> </td>
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</tr>
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<tr>
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<td colspan="4" class="tdbg">整体服务质量</td>
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<td> </td>
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</tr>
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-->
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[#if report.statis?? && report.statis?size>0]
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<tr>
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<td class="tdbg">客户意见</td>
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<td colspan="5" align="left">${StringUtil.str2Html(report.statis.SUGGESTION)}</td>
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</tr>
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<tr>
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<td class="tdbg">调查得分</td>
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<td><a href="${base}/business/pages/satisfaction/ordersatisDetail.html?busId=${report.FLOW_ID}&type=1">${report.statis.SCORE}</a></td>
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<td class="tdbg">调查人</td>
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<td>${report.statis.INVEST_USER_NAME}</td>
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<td class="tdbg">调查时间</td>
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<td>${DateUtil.format("yyyy-MM-dd",report.statis.INVEST_TIME)}</td>
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</tr>
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[#else]
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<tr>
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<td class="tdbg">客户意见</td>
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<td colspan="5" align="left">
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</td>
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</tr>
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<tr>
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<td class="tdbg">调查得分</td>
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<td> </td>
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<td class="tdbg">调查人</td>
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<td> </td>
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<td class="tdbg">调查时间</td>
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<td> </td>
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</tr>
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[/#if]
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</table>
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</div>
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[/#if]
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[#include "/uc/include/foot.html" /]
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</body>
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</html>
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