<!doctype html>
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<html class="no-js">
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<head>
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<meta charset="utf-8">
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[#include "/business/wechat/include/ewReportHeader.html" /]
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</head>
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<body>
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<header class="kltit" style="font-size:1.2rem;"><a href="javascript:history.go(-1);"><span></span></a>事件处理报告</header>
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[#if report?? && report?size>0]
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<div class="device" id="printDiv" style="padding:0;border:0;">
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<table border="0" class="reportTable">
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<tr class="titleTr">
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<td colspan="6">事件处理报告</td>
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</tr>
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<tr class="nameTr">
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<td colspan="2" align="left" valign="bottom" style="padding:1px;">${Constants.CUSTOMER_CONSTANTS}名称：${report.CUSTOMER_NAME}</td>
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<td colspan="2" style="text-align:center;">${Constants.UNIT_CONSTANTS}：${report.SUB_CUSTOMER_NAME}</td>
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<td colspan="2" style="text-align:right;">编号：${report.ORDER_CODE}</td>
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</tr>
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<tr>
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<td class="tdbg" width="65px">事件标题</td>
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<td colspan="5" align="left">${report.NAME}</td>
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</tr>
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<tr>
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<td class="tdbg">事件类型</td>
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<td width="150px">${report.TYPE_NAME}</td>
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<td class="tdbg" width="65px">发生时间</td>
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<td width="150px">${DateUtil.format("yyyy-MM-dd HH:mm:ss",report.HAPPEN_TIME)}</td>
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<td align="center" class="tdbg">事件来源</td>
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<td width="150px">${report.SOURCE_NAME}</td>
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</tr>
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<tr>
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<td class="tdbg">联系人</td>
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<td>${report.CONTACT_NAME}</td>
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<td class="tdbg">联系方式</td>
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<td>${report.CONTACT_PHONE}</td>
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<td align="center" class="tdbg">申报方式</td>
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<td>${report.APPLY_TYPE_NAME}</td>
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</tr>
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<tr>
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<td class="tdbg">创建时间</td>
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<td>${DateUtil.format("yyyy-MM-dd HH:mm:ss",report.CREATE_TIME)}</td>
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<td class="tdbg">响应时间</td>
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<td>${DateUtil.format("yyyy-MM-dd HH:mm:ss",report.ANSWER_TIME)}</td>
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<td align="center" class="tdbg">完成时间</td>
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<td>${DateUtil.format("yyyy-MM-dd HH:mm:ss",report.RESOLVE_TIME)}</td>
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</tr>
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<tr>
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<td class="tdbg">是否超时</td>
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<td>[#if report.ANSWER_TIMEOUT==1 || report.DEAL_TIMEOUT==1]超时[#else]未超时[/#if]</td>
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<td class="tdbg">响应耗时</td>
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<td>[#if report.ANSWER_USE_TIME?? && report.ANSWER_USE_TIME!=""]${report.ANSWER_USE_TIME} （分钟）[/#if]</td>
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<td align="center" class="tdbg">处理耗时</td>
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<td>[#if report.DEAL_USE_TIME?? && report.DEAL_USE_TIME!=""]${report.DEAL_USE_TIME} （小时）[/#if]</td>
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</tr>
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<tr>
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<td class="tdbg">服务目录</td>
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<td colspan="5" align="left">${report.FIRST_CATEGORY_NAME}-${report.SECOND_CATEGORY_NAME}-${report.THIRD_CATEGORY_NAME}</td>
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</tr>
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<tr>
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<td class="tdbg">SLA等级</td>
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<td>${report.SLA_NAME}</td>
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<td class="tdbg">影响度</td>
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<td>${report.INFLUENCE_NAME}</td>
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<td align="center" class="tdbg">优先级</td>
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<td>${report.PRIORITY_NAME}</td>
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</tr>
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<!-- <tr>
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<td class="tdbg">工程师</td>
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<td> </td>
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<td class="tdbg">联系方式</td>
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<td> </td>
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<td align="center" class="tdbg">工程师角色</td>
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<td> </td>
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</tr>
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-->
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<tr>
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<td class="tdbg">完成类型</td>
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<td>${report.RESOLVE_TYPE_NAME}</td>
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<td class="tdbg">升级问题</td>
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<td>[#if report.QUESTIONID?? && report.QUESTIONID!=""]已升级[#else]未升级[/#if]</td>
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<td align="center" class="tdbg">总结知识库</td>
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<td>[#if report.KNOWLEDGEID?? && report.KNOWLEDGEID!=""]已总结[#else]未总结[/#if]</td>
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</tr>
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<tr>
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<td class="tdbg">事件描述</td>
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<td colspan="5" align="left">
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${StringUtil.str2Html(report.DESCRIP)}
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</td>
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</tr>
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<tr>
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<td class="tdbg">解决方案</td>
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<td colspan="5" align="left" >
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${report.RESOLVE}
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</td>
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</tr>
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<tr>
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<td class="tdbg">优化建议</td>
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<td colspan="5" align="left">
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${report.SUGGEST}
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</td>
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</tr>
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[#if report.orders?? && report.orders?size>0]
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<tr>
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<td rowspan="${report.orders?size+1}" class="tdbg">关联工单</td>
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<td colspan="2" class="tdbg">工单编号</td>
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<td colspan="2" class="tdbg">工单名称</td>
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<td class="tdbg">工单类型</td>
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</tr>
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[#list report.orders as order]
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<tr>
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<td colspan="2">${order.ORDER_CODE}</td>
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<td colspan="2">${order.WFNAME}</td>
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<td>${Constants.mapWORKFLOW_BUSINESS_TYPE_Label(order.BUSINESSTYPE)}</td>
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</tr>
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[/#list]
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[#else]
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<tr>
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<td rowspan="2" class="tdbg">关联工单</td>
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<td colspan="2" class="tdbg">工单编号</td>
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<td colspan="2" class="tdbg">工单名称</td>
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<td class="tdbg">工单类型</td>
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</tr>
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<tr>
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<td colspan="2"> </td>
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<td colspan="2"> </td>
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<td> </td>
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</tr>
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[/#if]
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[#if report.devices?? && report.devices?size>0]
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<tr>
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<td rowspan="${report.devices?size+1}" class="tdbg">关联配置</td>
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<td colspan="2" class="tdbg">搜索码</td>
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<td colspan="2" class="tdbg">配置名称</td>
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<td class="tdbg">存放位置</td>
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</tr>
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[#list report.devices as device]
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<tr>
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<td colspan="2">${device.SEARCHCODE}</td>
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<td colspan="2">${device.CINAME}</td>
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<td>${device.POSITION}</td>
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</tr>
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[/#list]
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[#else]
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<tr>
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<td rowspan="2" class="tdbg">关联配置</td>
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<td colspan="2" class="tdbg">配置编号</td>
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<td colspan="2" class="tdbg">配置名称</td>
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<td class="tdbg">存放位置</td>
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</tr>
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<tr>
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<td colspan="2"> </td>
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<td colspan="2"> </td>
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<td> </td>
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</tr>
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[/#if]
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[#if report.files?? && report.files?size>0]
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<tr>
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<td rowspan="${report.files?size+1}" class="tdbg">关联文档</td>
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<td colspan="2" class="tdbg">文档名称</td>
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<td colspan="2" class="tdbg">大小</td>
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<td class="tdbg">备注</td>
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</tr>
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[#list report.files as file]
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<tr>
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<td colspan="2"><a href="${base}${base}/ewyw/ewIncident/download.html?fileId=${file.ID}">${file.FILE_NAME}</a></td>
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<td colspan="2">${file.FILE_SIZE}K</td>
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<td>${file.FILE_NOTE}</td>
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</tr>
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[/#list]
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[#else]
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<tr>
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<td rowspan="2" class="tdbg">关联文档</td>
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<td colspan="2" class="tdbg">文档名称</td>
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<td colspan="2" class="tdbg">大小</td>
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<td class="tdbg">备注</td>
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</tr>
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<tr>
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<td colspan="2"> </td>
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<td colspan="2"> </td>
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<td> </td>
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</tr>
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[/#if]
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<!--
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<tr>
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<td rowspan="3" class="tdbg">满意度调查</td>
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<td colspan="4" class="tdbg">工程师专业程度</td>
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<td> </td>
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</tr>
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<tr>
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<td colspan="4" class="tdbg">工程师服务态度</td>
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<td> </td>
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</tr>
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<tr>
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<td colspan="4" class="tdbg">整体服务质量</td>
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<td> </td>
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</tr>
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-->
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[#if report.statis?? && report.statis?size>0]
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<tr>
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<td class="tdbg">${Constants.CUSTOMER_CONSTANTS}意见</td>
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<td colspan="5" align="left">${StringUtil.str2Html(report.statis.SUGGESTION)}</td>
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</tr>
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<tr>
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<td class="tdbg">调查得分</td>
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<td>${report.statis.SCORE}</td>
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<td class="tdbg">调查人</td>
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<td>${report.statis.INVEST_USER_NAME}</td>
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<td class="tdbg">调查时间</td>
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<td>${DateUtil.format("yyyy-MM-dd",report.statis.INVEST_TIME)}</td>
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</tr>
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[#else]
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<tr>
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<td class="tdbg">${Constants.CUSTOMER_CONSTANTS}意见</td>
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<td colspan="5" align="left">
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</td>
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</tr>
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<tr>
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<td class="tdbg">调查得分</td>
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<td> </td>
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<td class="tdbg">调查人</td>
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<td> </td>
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<td class="tdbg">调查时间</td>
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<td> </td>
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</tr>
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[/#if]
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</table>
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</div>
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[/#if]
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</body>
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</html>
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